Front Desk Agent

LGH Hotels Management Ltd; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel management company in Greater London is seeking a Front Desk Agent to deliver outstanding service. The role involves greeting guests, managing check-ins and check-outs, and collaborating with teams for seamless operations. Ideal candidates have a polished appearance and previous experience in guest-facing roles, with a strong focus on hospitality. Join a dynamic team to shape the future of the hospitality industry, offering ample benefits including employee discounts and wellness support.

Benefits

Employee discounts on hotel stays

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Free meals on duty

Qualifications

• Previous experience in a front office or guest-facing role, ideally in a luxury or lifestyle hotel.
• Calm, confident approach to problem-solving.
• Polished appearance and a warm, professional demeanour.

Responsibilities

• Welcome guests with genuine hospitality and a polished presence.
• Manage check-ins, check-outs, and reservations with efficiency and care.
• Handle guest queries, requests, and feedback with confidence and empathy.

Skills

Guest-first mindset

Excellent communication

Multitasking

Organisational skills

Job description

Sanderson Hotel

The Opportunity

As a Front Desk Agent, you’ll be the first impression and the lasting memory. You’ll greet guests with warmth, handle requests with flair, and ensure every stay is seamless, stylish, and sincerely personal.

What You’ll Be Doing

• Welcome guests with genuine hospitality and a polished presence.
• Manage check‑ins, check‑outs, and reservations with efficiency and care.
• Handle guest queries, requests, and feedback with confidence and empathy.
• Collaborate with housekeeping, concierge, and F&B to ensure smooth service.
• Maintain accurate records and uphold brand standards at every touchpoint.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a front office or guest‑facing role, ideally in a luxury or lifestyle hotel.
• A guest‑first mindset and a calm, confident approach to problem‑solving.
• Excellent communication, multitasking, and organisational skills.
• A polished appearance and a warm, professional demeanour.
• Flexibility to work shifts, weekends, and holidays.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.