Customer Service Advisor

Michael Page; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A well-established industrial company in Lanarkshire is seeking a French Speaking Customer Service professional. This role demands fluency in both French and English, focusing on delivering top-notch service to customers. Responsibilities include responding to inquiries, resolving complaints, processing orders, and maintaining customer interaction records. The position offers a competitive salary of £27,000, hybrid working, and private healthcare in a permanent contract. Additional European language proficiency is a plus.

Benefits

Competitive salary

Hybrid working

Private healthcare

Permanent contract

Qualifications

• Previous experience in customer service within the industrial/manufacturing sector is advantageous.
• Excellent written and verbal communication skills.
• A keen eye for detail.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms in both French and English.
• Provide accurate product and service information to customers.
• Resolve customer issues and complaints with professionalism.
• Process orders and ensure accurate and timely delivery coordination.
• Maintain detailed records of customer interactions.

Skills

Fluency in French

Fluency in English

Strong organizational skills

Problem-solving skills

Customer-focused approach

Tools

Standard office software

Customer management systems

Job description

Join a thriving industrial/manufacturing company as a French Speaking Customer Service professional in Lanarkshire. This role requires fluency in French and a strong focus on delivering excellent service to customers.

Client Details

The employer is a well-established, medium-sized organisation within the industrial/manufacturing sector. They are known for their innovative approach and commitment to providing high-quality products and services to their customers.

Description

• Respond to customer inquiries via phone, email, and online platforms in both French and English.
• Provide accurate product and service information to customers in a timely manner.
• Resolve customer issues and complaints with professionalism and efficiency.
• Process orders and ensure accurate and timely delivery coordination.
• Maintain detailed and up-to-date records of customer interactions.
• Collaborate with internal departments to address customer needs effectively.
• Support the sales team with customer-related tasks and follow-ups.
• Contribute to continuous improvement initiatives within the customer service department.

Profile

• Fluency in both French and English, with excellent written and verbal communication skills.
• Previous experience in customer service within the industrial/manufacturing sector is advantageous.
• Strong organisational and problem‑solving skills.
• Proficiency with standard office software and customer management systems.
• A customer‑focused approach and a keen eye for detail.

Job Offer

• Competitive salary of £27,000.
• Hybrid working.
• Private healthcare.
• Permanent contract offering job stability.
• Proficiency in additional European languages - especially German or Italian - would be a strong advantage and is preferred for this role.