Freight Planner

The Best Connection; Redditch; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading logistics company in Redditch is seeking an experienced Ocean Freight/Multimodal Operator to join their team. This role involves managing sea freight operations from quotation to delivery while liaising with customers and arranging customs clearance. The ideal candidate will have at least 2 years of sea freight experience, strong communication skills, and a proactive approach. Benefits include ongoing training, an employee assistance program, and eligibility for an attendance bonus after 6 months.

Benefits

Ongoing training

Employee Assistance Programme

Attendance bonus eligibility after 6 months

Development into multimodal operations

Qualifications

• Minimum 2 years previous sea freight experience.
• Knowledge of customs clearance.
• Strong communication and customer service skills.

Responsibilities

• Manage sea freight import/export files from quotation to delivery.
• Liaise with customers, agents, and suppliers.
• Arrange customs clearance and final delivery.

Skills

Sea freight experience

Strong communication skills

Customer service skills

Organised and proactive

Customs clearance knowledge

Job description

** Permanent Job Role ** Do you have experience in Sea Freight Operations and a passion for delivering excellent customer service? We are seeking an organised and proactive Ocean freight / Multimodal Operator to join our forwarding team.

Experience

• Minimum 2 years previous sea freight experience
• Customs clearance knowledge
• Strong communication and customer service skills
• Organised, proactive, and able to manage multiple tasks
• Air/road freight experience desirable but not essential

Duties Include

• Manage sea freight import/export files from quotation to delivery
• Support air and road freight bookings (full training provided)
• Liaise with customers, agents and suppliers
• Arrange customs clearance and final delivery
• Resolve operational issues professionally
• Ensure accurate file costing and invoicing
• Make outbound calls to customers and prospects to help grow our multimodal offering

Shifts / Pay

• Monday - Friday 08:00 -17:00
• 34k to 36k (dependant upon experience)

Benefits

• Supportive team with ongoing training
• Employee Assistance Programme (EAP) for all staff.
• Eligible for attendance bonus after 6 months' successful service.
• Development into a fully multimodal operator