Food and Beverage Assistant

Forest Holidays; Stape; On-site; GBP 10,000 - 40,000; Part time

Job summary

A reputable hospitality company in Stape is seeking a Guest Services Associate to provide warm welcomes and exceptional customer service. You will serve food and drinks, handle retail duties, and contribute to a positive guest experience. The role offers generous benefits, including holiday allowance, bonuses, and employee discounts, while promoting sustainable tourism practices.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

Paid volunteer day

Subsidised meals

Wellbeing events

Discounts on cabin breaks

Hundreds of discounts on brands

Qualifications

• Experience in a fast-paced food and beverage or retail environment.
• Friendly, positive, and helpful attitude.
• Passion for delivering an outstanding guest experience.
• Excellent communication skills and attention to detail.

Responsibilities

• Provide a warm welcome to guests checking in for their holiday.
• Serve food and drinks in the café, bar, and restaurant.
• Handle retail duties in the on-site shop.

Skills

Customer service

Communication skills

Attention to detail

Positive attitude

Job description

Working at our Forest Retreat, the heart of our location, you'll provide a warm welcome to guests checking in for their holiday. You will serve food and drinks in our café, bar, and restaurant, as well as handle retail duties in our on-site shop. In this role, you must deliver exceptional customer service, ensuring every guest enjoys the perfect Forest Feeling experience.

We're looking for someone with:

• Experience in a fast-paced F&B or retail environment.
• A friendly, positive, and helpful attitude.
• Passion for delivering an outstanding guest experience.
• Excellent communication skills and attention to detail.

We're a Certified B Corp. Our business has been recognised as a force for good. It's what we've always known: our holidays are good for people and the planet. We've never done business as usual. Our holidays are unique, and so are we. We're a team of 800 people. We're stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They're places to discover the wonders of nature and realise the part we all play in protecting it.

Benefits include:

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses - Earn a 5% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings - Celebrate success with your team.
• Pension scheme - Secure your future with our company pension.
• One full paid day to volunteer - Give back to a cause you care about.
• Subsidised meals - Discounted food when working on location.
• Wellbeing events & activities - Focus on your mental and physical wellness.
• Save on cabin breaks - Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts - Save on top brands across the UK.

Pay Rates for Aged 16 and 17:

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you'll be part of a team that values people and the planet.