FOH Section Lead: Elevate Guest Experience

Umami; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing hospitality brand in Leicester is seeking a motivated FOH Section Lead to supervise the front-of-house team and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, proficiency in customer service, and the ability to thrive in a fast-paced environment. The role offers competitive salary, career growth opportunities, and staff meals, along with the chance to work in a dynamic and supportive team atmosphere.

Benefits

Competitive salary

Career growth and training opportunities

Staff meals

Positive and dynamic team environment

Qualifications

• Previous experience in a FOH leadership role (Head Server, Supervisor, or similar).
• Strong customer service and communication skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead and supervise FOH staff, ensuring smooth and efficient service.
• Provide excellent customer service, handling guest inquiries and special requests professionally.
• Train and mentor team members to uphold service standards.
• Oversee table management, reservations, and seating arrangements.
• Handle guest complaints and resolve service issues quickly.

Skills

Leadership skills

Customer service skills

Communication skills

Organizational abilities

Ability to motivate a team

Multitasking abilities

Tools

POS systems knowledge

Job description

A growing hospitality brand in Leicester is seeking a motivated FOH Section Lead to supervise the front-of-house team and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills, proficiency in customer service, and the ability to thrive in a fast-paced environment. The role offers competitive salary, career growth opportunities, and staff meals, along with the chance to work in a dynamic and supportive team atmosphere.