Floor Manager - London Stores

Dr. Martens; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A globally recognized fashion brand is seeking an engaging Floor Manager for their London stores. The role involves leading a diverse team, managing daily operations, and ensuring excellent customer service. The ideal candidate will have experience in retail management within a fashion or lifestyle brand, strong leadership skills, and a passion for their product. This position offers a range of benefits including bonuses, staff discounts, and opportunities for growth.

Benefits

Bonus incentives

65% off all footwear

50% off all accessories

Generous holiday allowance

Matched pension contributions

Complimentary access to virtual GP

Qualifications

• Experience as an Assistant Store Manager or Supervisor, preferably in fashion.
• Confidence in coaching and mentoring teams.
• Fluency in English at a business level.

Responsibilities

• Manage daily retail operations to company expectations.
• Lead the team in absence of management.
• Ensure compliance with health & safety standards.

Skills

Leadership

Sales orientation

Coaching

Team collaboration

Relationship management

Tools

Microsoft Office

POS systems

Job description

Overview

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what’s right.

The Story — Floor Manager, London

We are looking for an engaging, inspirational Floor Manager to help lead the diverse team at one of our London stores. We have positions available across Central London stores.

Our Floor Manager will work in hand in hand with the management team, creating a strong partnership to provide leadership and direction, guiding their team to provide an outstanding service offering that supports the delivery and growth of Dr. Martens. While also focusing on your own development, you will be a driving force in cultivating a great working environment within your store, always ensuring your team’s well-being is at the heart of your decision making.

The Gig — Floor Manager, London

• Take responsibility of day-to-day retail operations to company expectations (Coaching, sales analysis, visual merchandising and administration)
• Assume responsibility of the store & team in absence of the management team
• Take responsibility for health & safety and security issues within the store
• Achieve set KPI’s (i.e. Sales/CR/UPT) in line with the store P&L budget
• Leading and implementing high standards of customer experience and product knowledge within the team through a coaching approach to create a seamless and consistent customer experience
• Ensuring appropriate stock management procedures are followed including stock take, process deliveries, loss prevention actions etc.
• Work closely with your Store Manager to take commercial decisions for the store in line with our business objectives

Qualities

• You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance and support to other team members.
• Great relationship management that delivers results through effective teamwork
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DEI & wellbeing.

Requirements

• Passion for our product.
• Similar experience in an Assistant Store Manager or Supervisor role, ideally within a fashion/lifestyle brand, for a few years.
• Confident in coaching, developing and mentoring teams.
• Sales oriented and able to drive others to achieve store goals and objectives.
• Demonstrates resilience, together with a solution driven mindset.
• Fluency in English at a business level. Additional languages would be a benefit.
• Good IT skills – confident to use Microsoft Office and POS systems.

What’s in it for you?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Opportunities for growth
• Complimentary access to virtual GP via the RetailTrust
• Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply now!

At Dr.Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr.Martens community.