Floor Manager: Elevate Guest Experience & Team Growth

COS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in Greater London is seeking a dedicated Floor Manager to enhance customer experiences and lead a team in delivering exceptional service. In this role, you will motivate Sales Advisors, analyze performance data, and maintain high store standards. The ideal candidate should possess excellent communication skills, a passion for retail, and the ability to coach and develop team members. This full-time position requires flexibility in working hours and comes with attractive benefits including a staff discount and participation in the H&M Incentive Program.

Benefits

25% staff discount

Participation in H&M Incentive Program

Qualifications

• Genuine enjoyment in engaging with customers and delivering outstanding service.
• Interest in products and enthusiasm for sharing that with customers.
• Openness to feedback for personal and professional development.
• Clear, confident, and empathetic in interactions.
• Ability to motivate teams in fast-paced environments.
• Experience in giving constructive feedback.
• Understanding of retail KPIs to drive performance.
• Responsiveness to customer feedback and stock levels.
• Maintaining high operation and presentation standards.
• Comfortable with varied working hours.
• Proficiency in English.

Responsibilities

• Deliver a high level of customer service through expert styling advice.
• Analyze sales data with the Store Manager to maximize performance.
• Lead and motivate a team of Sales Advisors.
• Support recruitment and onboarding of new team members.
• Identify and nurture future talent.
• Oversee daily store operations for efficiency.
• Act as a brand ambassador for every customer.
• Step in as Store Manager when required.

Skills

Customer‑Focused

Product Passion

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

English language skills

Job description

A leading fashion retailer in Greater London is seeking a dedicated Floor Manager to enhance customer experiences and lead a team in delivering exceptional service. In this role, you will motivate Sales Advisors, analyze performance data, and maintain high store standards. The ideal candidate should possess excellent communication skills, a passion for retail, and the ability to coach and develop team members. This full-time position requires flexibility in working hours and comes with attractive benefits including a staff discount and participation in the H&M Incentive Program.