Floor Manager - Customer / Operations

Gymshark; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness apparel brand in Greater London is seeking a Floor Manager for their Westfield, Stratford store. The position involves overseeing daily operations, leading a diverse team, and fostering an exceptional customer experience. The ideal candidate will have retail leadership experience and be passionate about developing a community-oriented environment. The role offers significant growth opportunities and a robust benefits package including discounts and well-being support.

Benefits

33 days holidays including Bank Holidays

Employer pension contributions up to 7%

Contribution to a gym membership

50% Gymshark Discount

Financial, Physical and Mental Wellbeing Support

Paid time off for health reasons

Very Generous Family Leave package

Bonus potential

Qualifications

• Must have experience in a similar retail leadership role.
• Ability to develop and lead diverse teams is essential.
• Strong verbal and written communication skills required.

Responsibilities

• Lead the store team and ensure exceptional customer experience.
• Manage day-to-day store operations and support team development.
• Achieve KPIs by motivating and coaching the team.

Skills

Retail leadership experience

Communication skills

Team development

Customer experience passion

Agility in fast-paced environments

Job description

At Gymshark, our mission is to Unite the Conditioning Community . We do this by bringing together the Gymshark family whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.

In October , the 10th year of our existence, we opened our very first Retail Store - a Flagship on Londons prestigious Regent St.

Now Gymshark is coming in strong to with another permanent location to shop your fave fits IRL this time in Westfield, Stratford. And were hiring!

Working in our Westfield, Stratford store youll play a pivotal part in bringing Gymshark to life, in real life. Our community and customers are our family, so we treat them as such. We dont care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

The Floor Manager, known internally in Gymshark as Team Leader is essential to the seamless running of our store. As a crucial role in the leadership team, youll be key in supporting the whole team to help bring Gymshark to life, in real life. Youll build and connect a hyper-localised and fully engaged community in your market, treating them like family.

To thrive in this role, you must be passionate about the brand and our mission. You must inspire, guide and encourage the team to create a great experience for all who visit.

You will have ownership of one of our two key pillars, Customer or Operations.

WHAT YOU'LL BE DOING :

• Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of Gymshark
• Be responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the whats next and being present to the now
• Identify and share opportunities both within your pillar and for the wider Gymshark business
• Support with the hiring, developing, and leading of a diverse and world class team that is as excited about Gymshark as we are. Our team, customer / community experiences and brand / product education matter to us, and they matter to you
• Support the team, delivering training, creating learning opportunities and supporting everyone to be their best and to grow personally and professionally. At the same time secure your own learning and development.
• In the moment coaching and feedback to the team. Feedback matters
• Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching
• Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team
• Support Gymsharks most important assets : our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses are minimised and everything is running as it should
• Support the store management with the execution of store driven projects as and when needed
• Nurture and grow your local network
• Do all of this whilst bringing fun and energy to your work every day

Within the Customer pillar the duties will include :

• Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassadorA brand ambassador - both instore and in amongst our communityDeliver consistency in the IRL Gymshark experience, no matter the reason someone may visit the storeExpert on all elements of the customer journey, to educate, inform and shareProvide all customers and visitors with -degree knowledge of Gymshark and our local community Drive exceptional NPS results, protect customer retention, and never miss an opportunity to share app features for all customers to benefit fromBuild relationships with customers and support the wider team to get to know individual community members, frequent visitors and long-standing supportersAccountable for any opportunities where a reset of the brand experience needs to be delivered for a positive outcomePromote and support a unified commerce experience

Within the Operations pillar the duties will include :

• Support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experienceSupport stock management and movement, including audits, delivery and rapid replenishment so we dont miss an opportunityMaintain exceptional standards, with daily floor walks, checking team scheduling, monitoring supplies, and ensure daily operations are well managed and run smoothlySupport store management to ensure both team and customers are kept safe and sound at all times (Health and Safety, all LP considerations)Set the bar for a seamless fitting room experience, maintaining clean, clear spaces, requests are dealt with quickly and the team are always attentive and eager to look after all customer needsSupport all store processes and compliance, identifying needs, delivering training and maintaining accurate and consistent process managementBe a role model for all instore sustainability commitments, and support team members to understand and participate

WHAT YOU'LL NEED :

• Experience in a similar retail leadership role
• Experience working with teams, and passionate about development of those teams
• Experience of working in a fast-paced, high volume, agile environment
• Highly effective communicator, written and verbal
• You are comfortable shifting gears and spinning multiple plates
• Must be able to take and give constructive feedback
• You do all of this whilst having fun, and ensuring others around you are too
• You can commit to working on weekends and bank holidays

VALUE DRIVEN BEHAVIOURS :

• BE HUMAN : Accessible, inclusive & humble
• GIVE A S
• T : Conscious, caring & proactive
• DO THE RIGHT THING : Honest, trustworthy & genuine
• FIND THE GYMSHARK WAY : Ambitious, agile & disruptive
• PUT FAMILY FIRST

In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check. This will be conducted at offer stage and covers unspent convictions only. In all cases well always speak to you first and no offers will be automatically withdrawn.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. Were an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. Were committed to finding reasonable adjustments

for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.

If you’d like to request a reasonable adjustment please email

ABOUT US.

Were here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up for themselves to be their physical or mental best, whatever that means for them. Its what we want for our community, and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious, and were looking for people who want to join us for the ride our growth will be your growth.

THE PERKS.

AtGymsharkwe believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.

33 days holidays (including Bank Holidays) + your birthday

Employer pension contributions up to 7%

️️ Contribution to a gym membership

50% Gymshark Discount

Financial, Physical and Mental Wellbeing Support

Paid time off when youre physically and mentally unwell

Very Generous Family Leave package we support you extending your family

Bonus potential