Floor Lead: Customer Experience & Sales Coach

Hollister Co. Stores; Sheffield; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known clothing retailer is looking for a Key Lead to enhance the in-store customer experience. This role involves acting as Floor Supervisor, coaching staff, and ensuring effective store operations. Candidates should have at least one year of retail experience and possess strong communication and customer focus skills. The position offers a flexible schedule, opportunities for career advancement, and various employee benefits including discounts and bonuses.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Training and Development

Qualifications

• At least 1 year of retail experience preferred.
• No supervisory/management experience required.

Responsibilities

• Responsible for ensuring quality in-store experience.
• Act as Floor Supervisor and coach Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptability / Flexibility

Multi-Tasking

Education

High School Diploma / G.E.D. equivalent

Job description

A well-known clothing retailer is looking for a Key Lead to enhance the in-store customer experience. This role involves acting as Floor Supervisor, coaching staff, and ensuring effective store operations. Candidates should have at least one year of retail experience and possess strong communication and customer focus skills. The position offers a flexible schedule, opportunities for career advancement, and various employee benefits including discounts and bonuses.