Flight Management Supervisor

Fly Victor; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading private jet charter company is seeking an experienced Flight Management professional in London. You will be responsible for managing the client experience post-booking and supporting flight operations. The ideal candidate has at least three years of business aviation experience, excellent communication skills, and the ability to thrive in a fast-paced environment while prioritizing multiple tasks. This role offers competitive compensation and flexible working options.

Benefits

Best In Class Salary Structure

Victor Perks

360 Development

Medical and Insurance Cover

Flexible Working

Social Development

Qualifications

• Minimum three years of operational experience within business aviation.
• Ability to work in a fast-paced environment and collaborate effectively.
• Proficiency in English with excellent communication skills.

Responsibilities

• Support the execution of flight operations within the team.
• Manage end-to-end client experience post-booking.
• Assist in departmental responsibilities, process alignment, and knowledge development.

Skills

Operational experience in business aviation

Ability to work in fast-paced environments

Problem-solving capabilities

Attention to detail

Excellent English communication skills

Job description

Overview

Victor is disrupting the private jet charter sector with an on-demand global marketplace to make aircraft charter more transparent, easier, and greener. Our mission is to provide a better way to fly by putting the consumer in control, and innovation is at the heart of everything we do.

Background: Our dedicated Flight Management team is an integral component of the wider flight team with responsibilities throughout the post-booking customer journey. We are looking for a self-motivated, driven, and ambitious individual who can provide an industry-leading service, embed themselves into the wider team, drive improvements, and engage in wider initiatives to support business objectives.

Responsibilities

• Support the execution of our flight operation within the broader Flight Management team.
• Manage end-to-end client experience post-booking, including communication with external partners (airports, FBOs, caterers), internal colleagues across all teams, and direct engagement with our customers worldwide.
• Gain exposure to different sub-elements of flight management: the new booking phase (initial contact and flight itineraries), the tactical day-of-flight role, and all aspects of flight logistics.
• Assist the Global Head of Flight Management with departmental responsibilities including daily team supervision, process alignment, rostering, and knowledge development.
• Participate in side projects such as CRM development, ancillary service partnerships, and operational standards documentation (ARGUS).
• Collaborate with colleagues across the Sales team to ensure consistent, high-quality service for each flight booking and client.

Qualifications

• Minimum three years of operational experience within business aviation, or related experience considered.
• Ability to work in a fast-paced environment and collaborate effectively as a team member.
• Comfortable and capable of handling difficult situations and resolving problems, often on short notice.
• Good attention to detail, highly organized, proactive with the ability to prioritize and multitask.
• Positive and enthusiastic attitude towards work, flexibility, and ability to work independently.
• Proficiency in English with excellent written and verbal communication and strong interpersonal skills.

Benefits

• Best In Class Salary Structure: Our remuneration structure is meritocratic, so you will be rewarded for exceptional performance.
• Victor Perks: We strive for an optimal work/life balance; dog-friendly office; team socials (virtual or in-person); access to internal VICTOR+ benefits & wellbeing programme.
• 360 Development: Measure yourself against the industry’s best brokers as part of the number one on-demand private jet team in Europe. Collaborate across areas such as marketing, product, and finance to expand your skillset.
• Medical and Insurance Cover: Medical BUPA cover and life assurance (on successful probation).
• Flexible Working: Hybrid office and home working, subject to business requirements.
• Social Development: Participate in team and individual challenges to support charities and local communities, alongside wellness activities and social events.