Flagship Retail & Experience Associate

Bremont Watch Company; Henley-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury watch company in Henley-on-Thames is looking for a Flagship Retail & Experience Associate. This role is vital in providing exceptional customer service, building long-term client relationships, and showcasing the brand's rich heritage. Candidates should possess outstanding communication skills, a sales-driven mindset, and a passion for luxury craftsmanship. The position offers 25 days' holiday, daily on-site lunches, and career growth opportunities.

Benefits

Generous Holiday Entitlement

Free Daily Lunch

Life Assurance

Family-Friendly Benefits

Career Growth

Exclusive Discounts

Wellbeing Support

Social Culture

Give Back

Qualifications

• Infectious passion for luxury and craftsmanship.
• Exceptional listening skills to understand client needs.
• Punctuality and reliability to represent the brand.

Responsibilities

• Deliver exceptional service enhancing customer experience.
• Cultivate client relationships and build trust.
• Drive boutique excellence by maintaining standards.

Skills

Outstanding communication skills

Customer centric attitude

Sales-Driven mindset

Attention to detail

Confidence in handling objections

Education

No previous watch experience required

Tools

Familiarity with CRM practices

Excel

Word

Job description

KEY PURPOSE OF THE ROLE

The Flagship Boutique is often the first and most impactful point of contact for many customers. As such, the sales associate plays a critical role in shaping perceptions, fostering loyalty, and ensuring that every customer leaves with a lasting impression, who will strive to deliver exceptional customer experience, uphold the standards of our boutique but has a sales driven mindset. As a Flagship Retail & Experience Associate, there is an expectation to act as a brand ambassador, providing seamless and elevated customer experience that reflects our values, heritage and craftmanship of Bremont. Beyond sales, this role is pivotal in building long-term relationships with clients. There will be a requirement to host tours for a compelling experience through our facility, which is an opportunity to build stronger connections with our audience, turning visitors into lifelong advocates for Bremont.

KEY RESPONSIBILITIES

• Delivering exceptional service, offering personalised, knowledgeable and attentive service that enhances customer shopping experience.

• Cultivating client relationships, by building trust and loyalty through genuine engagement, fostering a sense of exclusivity and belonging among our community.

• Showcasing brand expertise, demonstrating a deep understanding of our watches, heritage and craftmanship to confidently educate and inspire customers.

• Driving boutique excellence, contributing to the flagship’s reputation as a destination of excellence by maintaining visual merchandising standards, assisting in events and supporting the broader team’s success.

• Representing our values, embodying professionalism and pride in the brand always.

• Delivering a compelling tour experience, guiding visitors through our facilities with enthusiasm and expertise, showcasing our processes and craftmanship that defines Bremont.

• Educating with passion, sharing the Bremont story, including our history, core values and technical innovations, in a way that inspires and engages our guests.

• Ensuring professionalism, creating a welcoming environment and maintaining the highest standards of professionalism in every interaction.

• Proactive mindset, always seeking out new opportunities, whether it’s following up past clients, and networking to extend connections, with an emphasis to build on the footfall to the Wing.

• Goal orientation, keeping sales budgets in focus and developing strategies to meet and exceed them.

• Continuous improvement, reflecting on each sale, identify best approach for refinement for future interactions with clients, and adopt a self-learning approach.

PERSON SPECIFICATION

• An Infectious passion for luxury and craftsmanship, who can inspire guests during any interactions at the Wing, with a genuine interest in fine watchmaking and luxury goods (no previous watch experience required)
• Outstanding communication skills who can articulate complex concepts in a clear, engaging and personable manner.
• Exceptional listening skills are equally important to understand and respond to unique clients needs.
• Sales-Driven mindset, who has a proactive approach to achieving and exceeding sales target while maintaining a focus on building long term client relationships.
• Confidence in identifying opportunities, handling objections and closing sales with professionalism and finesse.
• Customer centric attitude, with a warm and welcoming demeanour, who has the ability to create meaningful and memorable experiences for boutique clients and tour attendees.
• Attention to detail and professionalism, who is meticulous in maintaining the visual presentation of the boutique and ensuring every element of the customer and tour experience reflects our high standards.
• Punctuality, reliability and a strong sense of accountability are essential in representing Bremont at all times.
• Familiarity with CRM practices, excel and word.

ROLE SPECIFIC BENEFITS

• Generous Holiday Entitlement – 25 days holiday plus bank holidays, and 3 days paid time off in December for HQ Shutdown!
• Free Daily Lunch – Enjoy a freshly prepared lunch on us every day on-site.
• Life Assurance – Peace of mind with life cover at 3x your annual salary
• Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
• Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.
• Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
• Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.
• Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.
• Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
• Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.

WORKING ENVIRONMENT

• 40 hours per week
• 5 days per week
• Onsite working only
• Working in a team of 4
• Probation process 4 months standard
• Notice period –2 months up to 2 years service increasing to 3 from 2yrs+

INTERVIEW PROCESS

Stage 1

Telephone or video introduction with Recruiter to discuss application, interest in role, and suitability for the role.

Stage 2

Interview with the hiring manager and HR via Teams.

Stage 3

Interview with hiring manager and senior manager onsite.

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.