File Handler Assistant

Davies; Bolton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading legal services provider in Bolton is seeking a File Handler Assistant to support case management within their Non Delegated Authority motor unit. This position involves managing complex small motor litigation cases and offers opportunities for career progression in personal injury litigation. Applicants should have experience in a legal environment, strong organizational skills, and the ability to work under deadlines. Benefits include a competitive incentive plan, health care cash plan, and generous holiday entitlement.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

Employee Volunteering Programme

Gym Flex

Qualifications

• Some experience of working within a legal environment.
• Experience of negotiating with and influencing 3rd parties.
• Strong organisational skills.

Responsibilities

• Acknowledge instructions and liaise with clients and courts.
• Draft appropriate Court documentation.
• Negotiate to achieve rapid settlements.

Skills

Organisational skills

Effective communication

IT Literate

Negotiation skills

Ability to work to deadlines

Education

Qualification in a legal environment

Tools

Claims/Case Management system

Job description

File Handler Assistant

Application Deadline: 21 November 2025

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

The role is positioned within our Non Delegated Authority (NDA) motor unit, which deals with motor litigation exception matters up to £125k in value and offers opportunities to progress into full file handling roles across all RTA tracks. The Unit it currently made up for three distinct teams, the candidate being aligned to one of those teams within the wider unit. The role of a File Handler Assistant is to support file handlers manage their caseload of Small, Fast, Intermediate and Multi Track cases on behalf of key insurer clients, from the issue of proceedings through to Trial. Supervision and support will be provided in the role as part of our competency development framework. There may also be a selection of non-litigated litigated cases if they fall into the NDA remit. The cases can often be non-standard motor litigation cases involving policy indemnity disputes, multi-party disputes, vulnerable road users, Part 20 and cases involving counter claims providing an excellent opportunity to gain insight into these more complex claims. All claims would be handled on behalf of the Defendant. The role would suit either an established pre-litigation RTA handler looking to move into litigation or junior litigator looking to progress into personal injury litigation enhancing their wider competency with a view to moving into litigating file handling. Due to the nature of the work being handled the candidate should be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution.

Key Accountabilities

• Acknowledging instructions , initially liaising with client’s, Court and parties;
• Drafting appropriate Court documentation;
• Filing appropriate documentation at Court and serving upon any third parties where applicable;
• Liaise with the Insured and witnesses with a view to drafting witness statements;
• To undertake negotiations with the Claimants solicitors to achieve a rapid and appropriate settlement;
• Obtain additional information and/or documentation from the insurer client and/or third parties to progress the negotiations;
• Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales;
• Obtaining additional information and/or documentation as required from parties;
• To provide general assistance and ad hoc duties to support the lead File Handlers as and when required;
• To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients;
• To ensure compliance with the SRA Code of Conduct 2015

Working Hours

• 35 hours per week
• Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
• Primary location for this role is Bolton, Bark Street Office,

Experience, Skills and Qualifications

• Some experience of working within a legal environment or alternatively holds an appropriate qualification
• Experience of negotiating with and influencing 3rd parties to obtain information
• Strong organisational skills, together with the ability to prioritise their workload
• Able to effectively work to set deadlines
• Dealing with calls and enquiries from customers, suppliers and/or the public.
• Gathering and recording information
• IT Literate
• Experience of using a Claims/Case Management system.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation