Field Support Specialist

Parkopedia; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading parking technology provider in Greater London is seeking a proactive Field Support Specialist to enhance the operational support for their Field Operations team. This newly created role involves coordinating tasks, creating maintenance plans, and supporting key deployments within the organization. The ideal candidate will have strong organizational skills, a structured approach to problem-solving, and experience in operational support roles, making them a vital asset in navigating a fast-paced work environment.

Benefits

Career progression opportunities

Collaborative environment

Real responsibility from day one

Qualifications

• Experience in an operational, administrative, project support, or field-based support role.
• Comfortable working in a fast-paced, evolving environment with built processes.

Responsibilities

• Establish and implement a structured support function for the Field Operations Project Management team.
• Create, implement, and maintain maintenance plans for managed estate locations.
• Support client communication related to field operations and maintenance activities.

Skills

Organisational skills

Time-management skills

Excellent communication skills

Attention to detail

Tools

Monday.com

Job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

YourParkingSpace joined forces with Arrive, on our joint mission to make cities more livable, together. YourParkingSpace is the UK’s fastest-growing parking technology provider, we’re changing the way people park. Our on-demand marketplace connects drivers to thousands of spaces, while our comprehensive suite of B2B solutions transforms parking assets into connected mobility hubs.

The Role:

We’re looking for a highly organised and proactive Field Support Specialist to support the Project Management function within the Field Operations Department at YourParkingSpace. This is a newly created role, offering a unique opportunity to design, implement, and own the operational support structure that underpins day-to-day field activities.

Working closely with Regional Operations Managers, Project Managers, Surveyors, and external partners, you’ll provide critical administrative, operational, and coordination support to ensure field operations run efficiently, consistently, and at scale. The role will also play a key part in the creation and rollout of maintenance plans across the YourParkingSpace managed estate and in supporting business-critical operational deployments.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building processes from the ground up, and wants to develop a career within operations or project management.

How to make an impact

Operational & Field Support

• Establish and implement a structured support function for the Field Operations Project Management team.
• Act as a central point of coordination for day-to-day requests from Regional Operations Managers, handling administrative and operational tasks efficiently.
• Support ad-hoc field operations requirements, responding quickly to changing business priorities.

Maintenance Planning & Managed Estate

• Create, implement, and maintain maintenance plans for locations within the YourParkingSpace managed estate.
• Track scheduled and reactive maintenance activities, ensuring visibility, accountability, and timely completion.
• Maintain accurate records of maintenance works, contractors, and site activity.

Project & Deployment Support

• Monitor, track, and support the delivery of business-critical operational deployments across the field.
• Assist Project Managers with coordination of tasks, timelines, documentation, and reporting.
• Ensure operational readiness for deployments by liaising with internal teams and external suppliers.

Client Liaison & Communication

• Support client communication related to field operations, maintenance activities, and deployments.
• Ensure clear, professional, and timely updates are provided to internal and external stakeholders.
• Assist in resolving client queries by coordinating with Regional Operations Managers and Project Managers.

Process Improvement & Reporting

• Help design and improve processes, templates, and workflows to support scalable field operations.
• Maintain accurate operational data, trackers, and reports to support performance monitoring and decision-making.

Identify opportunities to improve efficiency, consistency, and service delivery across the field operations function.

About you:

Essential:

• Strong organisational and time-management skills, with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both written and verbal, with confidence liaising with internal teams and clients.
• Experience in an operational, administrative, project support, or field-based support role.
• High attention to detail and a structured approach to problem-solving.
• Comfortable working in a fast-paced, evolving environment where processes are being built and refined.

Desirable:

• Experience in facilities management, property operations, construction, or maintenance environments.
• Exposure to project management or operational delivery teams.
• Familiarity with project management or workflow tools (e.g. Monday.com or similar systems).
• Interest in progressing into a project management or operations leadership role.

Performance Measures

• Responsiveness and effectiveness in supporting Regional Operations Managers and Project Managers.
• Successful creation and implementation of maintenance plans across the managed estate.
• Accuracy and reliability of operational tracking, reporting, and documentation.
• Positive feedback from internal stakeholders and clients.

Contribution to the development and continuous improvement of field operations processes.

This role is based in Stratford

Why Join Us

At YourParkingSpace, you’ll be part of a growing Field Operations team delivering high-impact operational and infrastructure solutions nationwide. This role offers a rare opportunity to shape a new function, gain exposure across multiple operational disciplines, and build a strong foundation for career progression within operations or project management. We offer a collaborative environment, real responsibility from day one, and the chance to make a tangible difference to how our field operations run.