Field Support Engineer

Paralloy Group Limited; Billingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading material solutions provider is seeking a Technical Support Specialist to engage with customers and enhance confidence in their products. This role involves conducting technical training, delivering assessments, and collaborating with internal teams. Ideal candidates will possess a degree in Metallurgy or Mechanical Engineering and have at least 3 years of relevant industrial experience.

Qualifications

• Educated to degree level in Metallurgy or Mechanical Engineering.
• 3+ years of industrial experience in Metallurgy.
• Excellent oral and written communication skills.
• 3+ years of experience in casting industry preferred.

Responsibilities

• Develop strong relationships with key customer contacts.
• Deliver product knowledge sessions and technical training.
• Conduct on-site visits to support customers.

Skills

Customer relationship management

Communication skills

Technical reporting

Metallurgical analysis

Problem-solving

Education

Degree in Metallurgy or Mechanical Engineering

Job description

About The Role

Role is primarily focused on delivering technical support to clients. Actively engage with customers and sales team, at the same time communicating frequently with R&D and quality departments as needed. Deliverables will be conversion of technical engagements into successful RFQs.

Duties

• Develop strong relationships with key customer contacts (Process Engineers, quality engineers, and technical teams).
• Act as a trusted technical advisor to enhance customer confidence in the foundry’s products and services.
• Prepare technical reports, presentations, and recommendations tailored to customer needs.
• Deliver remaining life assessment, metallurgical analysis and root cause analysis in collaboration with R&D team, providing recommendation and corrective actions.
• Deliver product knowledge sessions and technical training to customer teams on the characteristics and performance of castings.
• Collaborate with internal teams (quality, metallurgy, and production) to translate customer requirements into actionable improvements.
• Conduct on-site visits to support customers during product trials, installations, or problem-solving activities
• Follow up with customers to ensure satisfaction and prevent recurring issues.
• Document customer issues and provide detailed technical feedback and solutions.
• Maintain report of key customer contact for each site and client.
• Support sales and estimates team to make client requirements clear.
• Follow up product performance and feedback to R&D for continuous product improvements.

Qualifications

• Ideally you will be educated to degree level, within a Metallurgy or Mechanical Engineering field.
• Industrial experience in Metallurgical field for a minimum of 3 years.
• Excellence in oral and written communication.
• Experience in casting industry for a minimum of 3 years is desired.
• Experience in steam cracking or reformer plants will be an advantage.
• Demonstrate past experience working in customer facing setting.