Field Service Technician

Sharpsmart; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare service provider in the United Kingdom seeks a Field Service Technician to manage installations across customer hospital locations in the Kent Region. This full-time permanent position demands strong organizational skills, a clean driving license, and a DBS check. The technician will oversee routine audits, manage installations, and train Environmental Service Technicians. A minimum of 2 years’ experience in a clinical environment is required, as well as proficiency in IT tools like Excel.

Qualifications

• Minimum 2 years’ experience in a clinical environment.
• Strong planning and organisational skills.
• Proficient in Excel (intermediate level).
• Ability to develop strong working relationships with customers.

Responsibilities

• Complete routine customer audits in waste management.
• Project manage installations and optimize contracts.
• Conduct routine ward walks to assess customer needs.
• Utilize stock management tools to balance inventory.
• Deliver training to Environmental Service Technicians.

Skills

Planning and organisational skills

IT skills (Excel proficient)

Relationship building

Health and safety awareness

Job description

Join Sharpsmart Field Service Team in the role of Field Service Technician, playing a key role in the installations at our customer hospitals locations across the Kent Region.

This customer facing role requires good organisation skills with the ability to work in a fast paced environment.

This is a full time permanent position that will require extensive travel and you will require a clean driving licence and DBS check.

Role responsibilities

• Complete routine customer audits - waste yard, analysing stock and accessories used within the department / area
• Project manage installations, snagging and optimization of new contracts.
• Complete routine ward walks to identify ongoing customer requirements.
• Utilise stock management tools to analyse and balance stock holding
• Identify and deliver training and education requirements to Environmental Service Technician
• Build, maintain and monitor customer portering schedules
• Review and adjust resource supplied, identifying efficiencies with transport, transporters and onsite support
• Investigate and complete all Field Service cases following RCA method
• Determine compound stock holding requirements
• Identify and implement efficiencies with container capacity
• Identify accessory upsell opportunities via departmental audits
• Review contract performance with regional contract manager
• Provide cover support in the absence of Environmental Field Service Technician when required.

Skills and Experience Required

• Minimum 2 years’ experience working in a similar role in a clinical environment
• Strong planning and organisational skills with the ability to juggle multiple tasks
• Good IT skills including ability to use Excel proficiently (intermediate level)
• Ability to develop strong working relationships with key customer contacts and internal and external stakeholders
• Awareness and adaptability to working with hospital patient environment
• Health and safety focused
• Driving license/DBS Check

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

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