Field Service Engineer - training given

Pyramid Search; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading engineering firm is seeking a Field / Customer Engineer to join its dynamic team in Edinburgh. The role involves diagnosing faults, performing repairs on ATMs, and providing exceptional customer support. Candidates should have a good mechanical and electrical aptitude, experience with Windows operating systems, and a passion for hands-on problem solving. Full training is provided, along with excellent company benefits including a company vehicle, tools, and generous holiday leave.

Benefits

Company vehicle for personal use

Fuel card

30 days holiday per year

Qualifications

• Ability to work independently with minimal supervision.
• Good mechanical and electrical skills are desired.
• Enjoyment of disassembling and reassembling devices.

Responsibilities

• Diagnose faults, make repairs, and replace modules on ATMs.
• Install, maintain, and repair equipment within assigned territory.
• Own customer issues until resolution and compliance with SLAs.

Skills

Mechanical aptitude

Electrical aptitude

Problem-solving skills

Experience with Windows operating systems

Tools

Basic computer hardware and software knowledge

Job description

Overview

This great organisation have an exciting opportunity for a Field / Customer Engineer to join their dynamic team. FULL TRAINING will be given. The role will be to look after and work in and around the Edinburgh and surrounding areas. Experience mending white goods has great transferable skills for this role and equally, a good level of mechanical / electrical aptitude is ideal for this position. Also, If you have experience in and enjoy general PC hardware and software maintenance, working with Windows operating systems or generally enjoy taking things apart, mending and putting back together again this could be a great opportunity for you. The role would suit an individual who is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace.

Responsibilities

• Diagnosing faults, make repairs and to replace modules on ATM’s.
• Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and a high levels of customer satisfaction
• Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with agreed upon Service Level Agreements

Candidate requirements

• Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively
• Good level of mechanical / electrical aptitude
• Experience preferred with Windows operating systems
• Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge. but full training will be provided to the right candidate.
• Enjoys taking things apart and putting back together
• Have good problem solving skills
• Can work well under pressure
• Full UK driving licence

Shifts & Benefits

There are shifts patterns which are very reasonable and are listed below. 5 days working, 2 days off, with a day off either side if working over the weekend. Typical shift hours are: 8am - 5pm
9.30am - 6pm
12pm – 9pm

This role comes with a company vehicle which can be used for personal use and a fuel card. Tools/laptop/Android phone and all other required tools are provided. Uniform and PPE are also provided. Excellent company benefits which includes 30 days holiday per year (inc BH)