Field Service Engineer / Trainee (White Goods)

TXP; Wytham; Remote; GBP 29,000 - 32,000; Full time

Job summary

A leading domestic appliance manufacturer is looking for a White Goods Engineer / Trainee Field Engineer in Oxfordshire. You will receive extensive training and work from home while attending customer calls for repairs. A background in white goods repairs is a plus, along with relevant electrical qualifications. The position offers a competitive salary, benefits, and opportunities for progression.

Benefits

Vehicle with private use

Pension and healthcare

Bonus scheme

25 days holiday + bank holidays

Qualifications

• Background in white goods repairs is advantageous.
• Experience in electro-mechanical field service roles considered.
• A full UK Driving Licence required.

Responsibilities

• Completing 8 weeks' training to become an expert.
• Fault finding and repairs in customer homes.
• Delivering excellent customer service.

Skills

Customer service skills

Fault finding and repairs

Experience with domestic appliances

Education

Electrical qualifications (City & Guilds 224)

Job description

Overview

Job Title: White Goods Engineer / Trainee Field Engineer (electro mechanical) — Area: Oxfordshire

The Company

A successful and established manufacturer with over 40 years' experience specialising in domestic appliances. As one of the major appliance brands in the UK, they are constantly expanding their service team.

The Role

Initially you will complete 8 weeks' worth of training to ensure you are an expert on everything you will come across. Once fully trained, you will be based from home with parts delivered overnight, attending 8-10 calls per day (depending on area) in customers\' homes. You will be responsible for fault finding and carrying out repairs on a range of domestic appliances manufactured by the brand, aiming for a first time fix every time as well as delivering excellent customer service.

Application

To be considered for this role you must have:

• A background in white goods repairs would act as a huge advantage to your application (e.g. washing machines, tumble dryers, dishwashers, microwaves, fridges, hobs, ovens, extractor fans etc) however experience in another electro-mechanical field service role would be considered (e.g. coffee, vending, ticket machines, parking, vehicle maintenance etc).
• Electrical qualifications (City & Guilds 224 Consumer Electrical and Electronic Servicing, City & Guilds 2365 Electrical Installation, 17th Edition etc)
• A full UK Driving Licence
• Excellent customer service skills - able to handle a variety of customers.

Basic starting salary: £29,528.99 rising to £31,998.81 after probation, vehicle with private use, product training, bonus scheme, commission on sales (£100-£600 per month), 25 days holiday + bank holidays (opportunity to earn an additional 8 days through no sickness and additional workload in winter), overtime during the week and weekend (paid at double time), working from home, progression opportunities, pension and healthcare

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