Field Service Engineer - North London

Franke; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading kitchen solutions provider is seeking a Service Engineer in North London to deliver technical support and manage customer relations. The ideal candidate will have at least 2 years of experience in the coffee machine or vending industry and excellent communication skills. This position offers professional growth, a competitive salary, and generous benefits including private healthcare and 25 holiday days.

Benefits

Collaborative environment

Professional growth opportunities

Private healthcare option

25 days of holidays

Life insurance

Income protection

Qualifications

• Minimum 2 years of experience in the coffee machine or vending industry.
• Ability to demonstrate understanding of Field Engineer roles.
• Competent using phones and laptops.

Responsibilities

• Ensure adherence to Franke UK Technical Standards.
• Handle on-call weekend assistance for technical issues.
• Manage customer relations at site level.

Skills

Technical understanding in Field Engineer role

Experience in coffee machine or vending industry

Excellent communication skills

Ability to analyze and prioritize tasks

Tools

Laptops

Phones

Job description

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

We\'re looking for a Service Engineer based in North London. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Managers.

Your tasks

• Ensure agreed Franke UK Technical Standards and Processes are adhered to


• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)


• Highlight Technical skills gap


• Highlight customer skills gap


• Managing stock levels


• Managing customer relations at a site level


• Keeping up to date with all company admin and courses


• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

• Ability to demonstrate an understanding and experience in remit of the Field Engineers role


• Minimum 2 years experience working in the coffee machine or vending industry


• Competent using phones and laptop


• Excellent communications skills


• Personal integrity


• Analysing and prioritising


• Understand when to inform and when to escalate issues


• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role

What we offer you

• Opportunity to work in a collaborative and innovative environment


• Professional growth and development opportunities


• Competitive salary and benefits package


• Be part of a company committed to excellence and innovation


• 25 days of holidays


• Private Healthcare for you, with the option to add partner and children


• Life Insurance


• Income Protection

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.