Field Service Engineer

Executive Network Group; Wednesbury; On-site; GBP 40,000 - 45,000; Full time

Job summary

A global robotics manufacturer is seeking a Field Service Engineer based in the West Midlands to cover breakdowns and perform preventative maintenance across the UK and Ireland. The ideal candidate will have a robust robotics background and a Level 3 qualification, along with exceptional problem-solving skills. This role offers competitive compensation of £40,000 - £45,000, impressive company car, and full expense coverage for travel. A willingness to work away at short notice is essential.

Benefits

Impressive car provided

Medical care (family)

Great OTE opportunity

All necessary expenses paid

Commission on referrals

Qualifications

• Solid mechanical and electrical knowledge.
• Some exposure to PLC controls is advantageous.
• Flexible approach to travel and work away.

Responsibilities

• Diagnose and resolve faults in various equipment.
• Support installation and testing of new systems.
• Provide breakdown assistance remotely and on-site.
• Participate in internal training sessions.
• Take part in the 24-hour support hotline.
• Collaborate with internal departments to ensure customer satisfaction.

Skills

Passion for machinery and robotics

Fault-finding skills

Excellent time management

Customer conflict management

Education

Level 3 qualified mechanically or electrically

Job description

Overview

A global robotics manufacturer is looking for a Field Service Engineer to join their team to cover breakdowns and perform preventative maintenance across the UK.

The ideal candidate will be a hard-working and adaptable engineer with a strong robotics background. Operating across the UK and Ireland, you will be paid door-to-door and all necessary expenses will be paid for by the company whilst working away, along with an impressive company car provided.

Role Details

• Role: Field Service Engineer
• Office Location: West Midlands
• Coverage Area: UK & Ireland
• Salary: £40,000 - £45,000 + great OTE opportunity + Company car
• Hours: 37.5 per week
• Benefits:
  • Impressive car provided + fuel card
  • Great OTE opportunity
  • Medical care (family)
  • All necessary expenses paid whilst away
  • Commission on referrals

Responsibilities

• Proficient in diagnosing and resolving faults across a wide range of equipment, including mechanical, pneumatic, hydraulic, robotic, and control & safety systems.
• Support the installation, programming, and testing of new systems, as well as modifications and enhancements to existing equipment.
• Provide breakdown assistance both remotely (via telephone) and on-site at customer locations.
• Participate in regular company internal training sessions to maintain and expand technical knowledge in line with new products and services.
• Take part in the 24-hour support hotline on a rota basis, offering telephone troubleshooting and out-of-hours call-out support.
• Collaborate effectively with internal departments to deliver results on time, ensuring customer satisfaction while supporting the company's long-term objectives.
• Assist with service work, preventative maintenance, and mechanical/electrical upgrades, working to achieve key service objectives such as first‑time fix rates and rapid response times.

Qualifications

• Genuine passion for machinery, automation, and robotics, with a strong interest in programming 6-axis robots.
• Some exposure to PLC controls and programming techniques, as well as fault‑finding skills – advantageous but not essential.
• Solid mechanical and electrical knowledge, with proven ability to fault‑find, problem‑solve, and identify issues effectively.
• Flexible approach to work, including the ability to travel and work away at short notice across the UK and Ireland.
• Skilled in managing customer conflict with professionalism, demonstrating excellent time management, and effectively planning and prioritising multiple tasks and projects while ensuring compliance with all regulations.
• Level 3 qualified mechanically or electrically (necessary).

Please apply online or contact for a confidential conversation.