Field Service Engineer

Wallace Hind Selection LTD; Slough; Hybrid; GBP 52,000 - 56,000; Full time

Job summary

A leading technology recruitment firm is seeking a Field Service Engineer to manage robotics solutions in the pharmaceutical market across the Midlands and Southern England. This role involves significant travel, requiring a candidate with a strong technical background and customer-centric mindset. Applicants should possess a Technical Degree or related experience, and will receive extensive training alongside competitive salary and benefits, including a company pension scheme and performance bonus.

Benefits

Monthly on-call allowance

Company pension scheme

Performance bonus

25 days annual holiday

Private healthcare

Qualifications

• Experience in Heavy Engineering, Life Sciences, or Robotics are preferred.
• Ability to perform remote diagnostics and provide support.
• Knowledge in IP addressing and Remote Desktop Protocols.

Responsibilities

• Act as the service subject Matter Expert for customers.
• Manage the escalation of customer issues efficiently.
• Provide timely remote and on-site service.

Skills

Technical background (electrical, mechanical, IT)

Strong customer-centric mindset

Creative problem-solving

Experience with Microsoft 365

Education

Technical Degree, HNC, or HND

Tools

SQL databases

Beckhoff Twin CAT

Job description

Are you a Field Service Engineer looking to upgrade your career into a regional role which includes the Midlands, South, with some European travel? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state-of-the-art robotics solutions within the pharmaceutical and biotechnology markets.

BASIC SALARY: £52,000 - £56,000

BENEFITS

• Monthly £150 On-Call Allowance + £120 for additional call out
• Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%)
• Performance Bonus
• 25 Days Annual Holiday (Plus Statutory Days)
• Group Income Protection Scheme
• Private Healthcare including Optical & Dental
• Life Assurance etc.

LOCATION

Midlands and Southern England

COMMUTABLE LOCATIONS

Birmingham, Coventry, Slough, Luton, Northampton, Milton Keynes, Oxford, Cambridge, Rugby, Hertford, Windsor, Reading, Solihull, Peterborough - or anywhere in between.

JOB DESCRIPTION

You will be our main Field Service Engineer for the Midlands and the South.

This job consists of regularly spending time away, both in the UK and occasionally in Europe for a whole week at a time (up to 40-50% of time spent away in hotels).

We will train you extensively from Day 1, on our products, systems, IT, procedures, applications, and customers. This is an on-site role, immersing yourself with key customers, their visions, needs and aspirations.

KEY RESPONSIBILITIES

• Become the service subject Matter Expert for our customers.
• Perform remote support and diagnostics.
• Manage the escalation flow to ensure timely customer follow-up until issue is resolved.
• Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete.
• Identify / forecast spare parts requirements.
• Utilise D365 Service Reports, RMAs & monthly KPI reports.
• Handle all service calls timely and professionally.
• Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction.
• Provide 24 / 7 remote and on-site service on a rotating model.

PERSON SPECIFICATION

• Technical background (electrical, mechanical, IT), within complex machinery, in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar).
• Either a technical Degree, HNC, HND, or time-served professional experience equivalent.
• Strong customer-centric / customer-facing pedigree.
• Creative problem-solving mindset, driven by the motivation to assist customers, sales & service personnel, to overcome obstacles and challenges.
• Experience of Microsoft 365 or equivalent, Active directory, and SQL databases (we provide relevant training).
• Experience of IP addressing, Remote Desktop Protocols, & Driver Support.
• Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading.
• Capability of working reliably / resiliently.

NB: This job requires exerting up to 50 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

OUR COMPANY

We are the fastest-growing division of a multinational branded R&D manufacturing Group. Our division has over 80 staff, across 12 countries.

For the past 75 years we have innovatively developed, pioneered, built and created customer-led product solutions within the fields of Life Sciences, Medical Devices, Robotics, and Automation.

We are culturally diverse, with a cooperative, down-to-earth environment. Not only do we offer a motivating working style, but also modern working conditions backed by a commitment to training and personal advancement.

PROSPECTS

This position offers unrivalled training and development. This is an area where we deliver many resources, aiming to keep your skills fresh, and at the leading edge.

It is highly likely you will have worked in any of the following roles and / or markets, and worked with the following products and / or services: Technical Service Engineer, Technical Support Engineer - Robotics, Automation, Pharmaceutical, Life Sciences, Medical, Biotechnology, Medical Devices, Mining, Heavy Engineering, Scientific Instruments.

INTERESTED? Please click apply. You will receive an acknowledgment of your application.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

PLEASE NOTE

Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: JK18344, Wallace Hind Selection