Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading heating solutions company in the United Kingdom is seeking service technicians for home-based operations to perform diagnostics and repairs on heating systems. The ideal candidate will excel in customer service and be confident in their technical skills. Responsibilities include managing daily appointments and ensuring effective communication with customers. Training will be provided, but prior experience in repairs and servicing is valued, along with the ability to manage stock efficiently.

Qualifications

• Confident in diagnostics skills, with the ability to deliver excellent service.
• Experience with repairs, servicing, and maintenance work.
• Strong communication skills to effectively manage customer interactions.

Responsibilities

• Visit customers' properties to perform diagnostics and emergency repairs.
• Provide excellent customer service through effective communication.
• Manage daily appointments using a tablet device.
• Ensure proper management of van stock for efficient service.

Skills

Excellent customer service

Diagnostics skills

Job description

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis you'll be responsible for:

• Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered overnight are placed in their locations in the rear load space of your van.

About you:

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