Field Service Engineer

Power Electrics; Lewes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A diesel generator services company in Lewes is seeking an experienced Service Engineer to support the Service Department. In this key role, you'll perform maintenance and repairs on both customer-owned and rental diesel generators. Effective customer service skills and a full driving licence are essential. The position offers a comprehensive benefits package including training, career progression, and a company pension scheme, with working hours from Monday to Friday.

Benefits

EOT Bonus Scheme

Training and career progression

Private medical scheme

Company pension scheme

Holiday Buy & Sell Scheme

Qualifications

• Proven experience in servicing and repairing generator sets.
• Full driving licence required.
• Capable of working independently and as part of a team.

Responsibilities

• Perform routine servicing and maintenance of diesel generators.
• Diagnose faults and carry out repairs ensuring quick resolution.
• Participate in the company’s on-call rota system.

Skills

Customer service focus

Fault-finding skills

Effective communication

Education

Qualification in Mechanical/Electrical Engineering

Approved apprenticeship in Mechanical/Electrical Engineering

Tools

FG Wilson generators

Cummins generators

Job description

Overview

This role offers a great opportunity for an experienced Service Engineer. You will play a key role in supporting the Service Department by performing maintenance and repairs on customer-owned diesel generators and our rental fleet. This position requires a high degree of customer interaction and collaboration with various departments, so a strong customer service focus is essential.

Responsibilities

• Perform routine servicing and maintenance of diesel generators for both customer-owned and rental equipment.
• Diagnose faults and carry out repairs on customer and rental generators, ensuring quick resolution of issues.
• Conduct site surveys as requested to assess service needs and maintenance requirements.
• Participate in the company’s on-call rota system to provide timely assistance during off-hours.
• Comply with company health and safety policy.
• Comply with ISO H&S, Quality and Environmental Management procedures.

Qualifications

• A relevant qualification in Mechanical or Electrical Engineering, Diesel Fitting, or Plant Maintenance (e.g., City & Guilds, BTEC).
• Alternatively, completion of an approved apprenticeship in Mechanical or Electrical Engineering.
• Proven experience in servicing and repairing generator sets, particularly FG Wilson, Cummins, or similar (Essential).
• Strong fault-finding skills and effective communication abilities.
• Prior experience working in a field service role (advantageous).
• Full driving licence required.
• Demonstrated ability to understand and meet customer requirements efficiently and effectively.
• Capable of working independently and as part of a team.
• ECS/CSCS or CCNSG competency card preferred but not essential (training can be provided if necessary).

Benefits and Working Arrangements

• EOT Bonus Scheme - benefit from the company’s profits.
• Training, upskilling, and career progression.
• Holiday Buy & Sell Scheme.
• Company pension scheme.
• Private medical scheme.
• Life assurance with access to healthcare support and counselling services.
• Holiday entitlement: 23 days (plus bank holidays) increasing with length of service up to 28 days.
• Working hours and compensation: Monday to Friday; various shift patterns with overtime as applicable.

Equal Opportunity and Compliance

Power Electrics is an equal opportunity employer. We welcome a variety of cultures, experiences, and backgrounds and are committed to fairness in all employment decisions. Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references. All applicants must be eligible to work in the U.K.