Field Service Engineer

Castle View Personnel; Inverness; On-site; GBP 24,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a skilled Field Service Engineer to ensure exceptional service for clients in the Inverness region. The position involves diagnosing faults on various machines, performing repairs, and managing inventory. Ideal candidates will have hands-on experience in troubleshooting and have excellent customer relationship skills. This role offers a competitive salary and a comprehensive benefits package.

Benefits

Company car with fuel card

23 days holiday plus bank holidays

Healthcare cash plan

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Proven experience in fault diagnosis and repair of mechanical and electronic systems.
• Ability to manage inventory and order parts as needed.
• Excellent communication skills for customer interaction.

Responsibilities

• Diagnose and troubleshoot faults in machinery.
• Perform repairs on electronic and mechanical components.
• Manage and maintain inventory of spare parts.

Skills

Customer relationship management

Troubleshooting and diagnostics

Attention to detail

Inventory management

Health and safety compliance

Job description

Overview

Title: Field Service Engineer

Type: Permanent

Hours: Full Time Monday to Friday, 37.5hrs (8:30am-5:00pm)

Salary: £29,402

Details: Our client is looking to appoint a Field Service Engineer to join an existing team, responsible for upholding the exceptional levels of service to thousands of customers. With specialist manufacturer knowledge you will be comfortable to fault find on a variety of machines, you’ll have experience of connecting to customer networks and troubleshooting to minimise downtime. You’ll also be used to following individual KPIs and working with other stakeholders across the business with the customer in mind. This role is to cover the Inverness, Highlands and Islands region, so ideally you\u2019ll be based around this area.

Remuneration

• Company Car - fully maintained with fuel card.
• Opportunities to progress and grow your career.
• 23 days holiday plus bank holidays, rising to 28 days after 5 years.
• Stakeholder pension scheme & death in service benefit.
• Reward platform offering discounts and great deals.
• Healthcare cash plan covering everyday expenses such as opticians, dentist etc.
• Cycle to work scheme.
• Volunteer Days.
• Referral bonuses if you nominate a friend or a new customer.
• Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.
• Enhanced Maternity and Paternity scheme.

Job Description

• Diagnostic and Repair
  • Diagnose and troubleshoot faults.
  • Perform repairs on mechanical and electronic components in accordance with the Mandatory Call Procedure.
  • Replace defective parts with new or refurbished ones.
  • Conduct thorough testing to ensure proper functioning post-repair.
  • Update firmware and software as required, so IT knowledge will be an advantage.
• Quality Control
  • Perform final quality checks on refurbishments.
  • Communicate with customers to provide an effective post call summary of faults, necessary repairs/parts along with clear timescales.
  • Ensure all replacement parts meet company standards and customer expectations.
  • Maintain accurate repair records of repairs.
• Inventory Management
  • Manage and maintain inventory of spare parts, car stock and tools.
  • Order new parts as needed to maintain stock levels.
  • Track usage and report any discrepancies.
• Health and Safety
  • Adhere to all health and safety guidelines and regulations.
  • Maintain a clean and safe working environment.
• Documentation and Reporting
  • Document all work performed.
  • Provide detailed reports on completed refurbishments and repairs.
  • Maintain logs of parts used and time spent on each task.
  • Signal any sales opportunities to the relevant Sales team.

Person Specification

• Confident in maintaining strong customer relationships.
• Enthusiastic, with a can-do attitude.
• Strong attention to detail.
• Ability to work effectively and calmly under pressurised situations.
• Highly organised, process driven and ability to take full ownership and accountability of high-level projects.
• Ability to work as part of a dynamic fast paced and tight knit team, as well as comfortable to work own your own initiative.
• Build effective working relationships with multiple stakeholders across the business.

For more information including a full job description and remuneration package please respond by email or contact Castle View Personnel on 01463 230 200.

Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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