Field Service Engineer

Right Now Recruitment; England; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading recruitment agency is seeking a Field Service Engineer for a well-known company in the amusement industry. The role involves servicing and maintaining arcade equipment while providing excellent customer service. Applicants should have experience in field engineering and possess strong problem-solving skills. Competitive salary with performance-based bonuses and clear career progression opportunities provided.

Benefits

Performance-based bonus up to 7.5%

£350 attendance bonus

5% pension contribution

Company car including personal use

Qualifications

• Hands-on experience with installation, servicing, and repair of arcade equipment.
• Previous experience in a Field Service Engineering or Technician role.

Responsibilities

• Install, maintain, and service arcade equipment at multiple locations.
• Conduct network diagnostics and ensure machines run smoothly.
• Perform preventative maintenance and PAT testing.

Skills

Experience in servicing arcade equipment

Strong customer service skills

Problem-solving skills

Job description

Overview

Are you passionate about the world of arcade gaming?

Right Now Group is partnering with a well-known company in the amusement industry, known for its top-tier arcade machines and innovative gaming solutions.

Due to continued growth, they are now looking for an Arcade Engineer to join their Field Service Engineering team. This is a fantastic opportunity for someone with experience in servicing arcade equipment or a similar field-based engineering role.

If you are an engineer seeking a company that offers clear career progression? With a structured tier system in place for all engineers, this is the perfect opportunity to take your career to the next level.

IMPORTANT: A company vehicle will be provided - all applicants must hold a valid driver\'s license due to the nature of the role.

Job details

Job Title: Field Service Engineer

Weekly Hours: 40 hours (Shift pattern includes weekends and public holidays)

Salary: £28k - £34k with up to a 7.5% bonus and vehicle including personal use

Role Type: Full-Time Permanent

Location: Field-based - covering various locations across Reading, Bracknell and Basingstoke, Oxford, Swindon, Slough

Key responsibilities of an Arcade Engineer

• Install, maintain, and service arcade equipment at multiple locations.
• Conduct network diagnostics and ensure machines are running smoothly for maximum revenue generation.
• Perform regular preventative maintenance and PAT testing to ensure machines meet safety standards.
• Manage and restock merchandise for select machines.
• Follow all Health & Safety regulations to ensure safe working conditions.
• Work closely with internal teams to manage parts, stock, and redemption tickets efficiently.
• Respond to reactive maintenance requests and ensure minimal downtime for machines.
• Be part of an on-call rota for out-of-hours maintenance when required.
• Able to handle heavy lifting and work in confined spaces.

Desirable Experience

• Previous experience in a Field Service Engineering or Technician role, preferably within the arcade or amusement machine industry, alternatively bowling or white goods.
• Hands-on experience with arcade equipment installation, servicing, and repair.
• Strong customer service skills and the ability to build good relationships with clients.
• A flexible approach to working hours, including weekends and public holidays.
• Problem-solving skills and the ability to manage multiple tasks and deadlines.
• Ability to work independently as well as part of a team.

Benefits

• Performance-based bonus up to 7.5%, increasing to 10% after your first year.
• £350 bonus for perfect attendance increasing to £500 in year 2.
• 5% pension contribution.
• Excellent career progression opportunities with a clear development path to help you grow within the company.
• Company car including personal use.