Field Service Engineer

proAV Limited; Egham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global audio visual integrator is seeking an experienced AV Field Service Engineer to join their team in Egham. The role involves onsite engineering support, maintaining customer satisfaction through effective fault resolution, and opportunities for travel across Europe. Ideal candidates will have strong communication skills and a proficiency in AV technologies.

Qualifications

• Experience in field service engineering, preferably in AV technologies.
• Ability to manage multiple tasks and maintain high service standards.
• Strong communication skills to interact with clients effectively.

Responsibilities

• Provide field service engineering and onsite support.
• Ensure customer satisfaction through fault resolution.
• Coordinate site and event support.

Skills

Proficiency in AV / VC / UC technologies

Strong client communication skills

Calmness under pressure

Multitasking and prioritization abilities

Excellent communication skills

Meticulous attention to detail

Organizational skills

Flexible approach

Job description

About The Role

proAV is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide. We are currently seeking an experienced AV Field Service Engineer to join our Field Engineering team. This role involves representing proAV, maintaining high levels of customer service through onsite attendance and remote technical support.

Due to the nature of our Support Services, the role is subject to strict SLAs and KPIs. You will develop and maintain excellent customer relations while providing first-class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution meets client satisfaction and upholding the commercial impact of the account. Additionally, you will manage and update fault tickets promptly.

This is an exciting opportunity for an experienced AV Field Service Technician to join an established operation with opportunities to enhance our service. Compensation and benefits will reflect experience and seniority.

Key Responsibilities

• Field service engineering as required
• Onsite service engineering at client sites
• Travel to client sites, including European travel if necessary
• Site and event coordination and support
• Preventative maintenance calls
• Rotation across client sites
• Site surveys
• Small works installations with client handover
• Work on rotational shifts as required
• Administrative support for engineering tasks

Desirable Skills

• Proficiency in AV / VC / UC technologies
• Strong client communication and escalation management skills
• Calmness under pressure
• Responsibility-taking
• Multitasking and prioritization abilities
• Excellent communication skills (telephone and email)
• Meticulous attention to detail
• Organizational skills
• Flexible approach