Field Operations Technician

Picarro; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A Greentech company is seeking a UK-based Field Operations Technician to provide technical support and installation services for Picarro systems. The role requires 3-5 years of hands-on experience in multidisciplinary systems and excellent problem-solving skills. The successful candidate will interact with major utility companies, manage spare parts, and document technical issues. Proficiency in English and a valid driving license are required. This position involves travel across the UK and occasional international trips.

Qualifications

• 3-5 years of relevant field experience in multidisciplinary systems.
• Experience in customer-facing technical support roles.
• Willingness to travel frequently across the UK.

Responsibilities

• Act as the primary local technical contact for UK customers.
• Independently install, configure and commission Picarro systems.
• Manage spare parts inventory for replacements and repairs.
• Log issues, track resolutions, and produce technical documentation.
• Participate in 24/7 on-call rotations for critical support.

Skills

Hands-on technical support

Analytical problem-solving

Excellent organizational skills

Strong communication skills

Education

Bachelor’s degree or technical diploma

Job description

Job Summary

Picarro is looking for a UK-based Field Operations Technician to join our Energy Team and serve as the local technical expert for our customers in the region. This role is primarily technical, requiring a hands‑on approach with strong problem‑solving skills and a customer‑oriented mindset. The successful candidate will provide installation, commissioning, troubleshooting, repair and maintenance services while also supporting field demonstrations, trials and post‑sales activities with major utility companies in the UK.

Responsibilities

• Act as the primary local technical contact for UK customers, delivering high‑quality support both on‑site and remotely.
• Independently install, configure and commission Picarro systems at UK customer sites.
• Provide hands‑on technical support diagnosing, troubleshooting and resolving hardware and software issues remotely and on‑site.
• Manage spare parts inventory and coordinate logistics for replacements and repairs.
• Support customer projects including field demonstrations and trials.
• Log issues, track resolutions and produce clear technical documentation.
• Prepare technical deliverables, including reports and dashboards, for both customers and internal teams.
• Ensure quality standards, processes and procedures are maintained.
• Establish and maintain strong long‑term relationships with key UK accounts.
• Provide training and documentation for Level 1 and Level 2 support teams.
• Manage periodic maintenance of systems.
• Participate in 24/7 on‑call rotations for critical support when required.

Desired Skills and Experience

• Strong technical background with hands‑on field experience in multidisciplinary systems (electrical, electronic, mechanical, computerized or optical) with at least 3‑5 years of relevant experience.
• Experience in a customer‑facing technical support role.
• Knowledge of systems control and technical product specifications.
• Analytical problem‑saver.
• Excellent organizational skills with the ability to work independently and deliver on time.
• Strong communication skills able to explain technical concepts to non‑technical audiences.
• Experience in project management is an asset.
• Willingness to travel frequently across the UK (and occasionally abroad).

Qualifications

• Bachelor’s degree or technical diploma (mechanical, electrical or electronic) or equivalent experience in lieu of a relevant degree/diploma.
• Valid driving license.
• Vocational training in instrumentation preferred.
• English: full proficiency required. Additional languages are an asset.

About Picarro

Picarro is a profitable Greentech company backed by prime venture capitalists in Silicon Valley. With about 350 employees worldwide, we are a global company headquartered in the US (Silicon Valley) with offices in Switzerland, Netherlands and Beijing. For the last 20 years we have pioneered the development of measurement instruments for climate science and industry, creating analytical solutions that simplify complex environmental interactions and provide actionable insights. We are the world’s leading producer of greenhouse‑gas and stable‑isotope measurement instruments, serving a wide range of scientific and industrial applications, including environmental and climate‑change research, air‑quality monitoring, energy, and natural‑gas distribution networks.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation, or disability.