Field Desktop Support Engineer

Devonshire Hayes Recruitment Specialists Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a talented Field Desktop Support Engineer to join a fantastic company team in South East London. The role involves user account management, technical support for Windows systems, and collaboration with internal IT. Candidates should have a full UK driving licence and will be required to work 5 days per week on-site. This position offers the opportunity to resolve a variety of technical issues and support end-users effectively.

Qualifications

• Experience with user account management and group policy administration.
• Strong troubleshooting skills for hardware and software issues.
• Ability to build and configure laptops with necessary software.

Responsibilities

• Provide user account management and support for Active Directory.
• Support and troubleshoot Microsoft 365 Entra setup and integrations.
• Build, configure, and deploy laptops to end-users.
• Resolve technical issues related to operating systems and hardware.

Skills

Active Directory Management

Microsoft 365 Entra

Technical Support for Windows 10/11

Troubleshooting

Documentation Skills

Job description

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented Field Desktop Support Engineer to join their team to look after their offices in South East London.

Key Responsibilities

• Active Directory Management: Provide user account management, group policy administration, and support for Active Directory-related issues.
• Microsoft 365 Entra: Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
• Laptop Builds, Screen Issues, Docking Stations & Configurations: Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
• Technical Support: Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
• Troubleshooting & Issue Resolution: Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
• Documentation & Reporting: Maintain documentation of troubleshooting steps, technical issues, and configurations.
• Software & Hardware Installations: Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.
• Collaboration: Work closely with internal IT teams to provide efficient solutions and escalate issues when necessary.

Ideally, you will have a full UK driving licence and use of your own vehicle.

You will be required to work 5 days per week onsite