Field Collections Agent — Flexible Outdoor and Car Allowance

Encore Capital Group; Remote; GBP 27,000 - 36,000; Full time

Job summary

A financial services company is looking for a Field Collections Agent to work independently and engage with customers. You will resolve outstanding payments and provide guidance to help clients achieve financial stability. Successful candidates will earn a salary between £27,965 and £35,765 annually, including bonuses. The role requires a full UK driving licence, good communication skills, and the ability to work flexible hours. This is a full-time position within a supportive work environment.

Benefits

31 days holiday

Fuel card for business use

Referral Bonus Scheme

Uncapped monthly bonuses

Comprehensive induction programme

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme

Qualifications

• Hold a full UK driving licence with access to a vehicle.
• Tech-savvy and comfortable working independently.
• Clear criminal record and good financial history.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients.
• Educate customers about the potential consequences of non-payment.
• Use an Orbit-supplied iPad to update account outcomes.

Skills

Communication skills

Driving licence

Customer service

Tech-savvy

Job description

A financial services company is looking for a Field Collections Agent to work independently and engage with customers. You will resolve outstanding payments and provide guidance to help clients achieve financial stability. Successful candidates will earn a salary between £27,965 and £35,765 annually, including bonuses. The role requires a full UK driving licence, good communication skills, and the ability to work flexible hours. This is a full-time position within a supportive work environment.