Family Support Coordinator

Rainbow Trust; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A children's charity in Manchester seeks a Family Support Coordinator to deliver high-quality services to families dealing with life-threatening illnesses. The ideal candidate will have a background in health, social care, or similar, possess strong organizational and interpersonal skills, and be driven by a desire to help others. This position offers flexible working, training opportunities, and comprehensive benefits including annual leave and employee wellbeing support.

Benefits

25 days annual leave plus public holidays

Employee Assistance Programme

Company car for frontline posts

Access to discounts via Blue Light Card

Bike to work scheme

Pension scheme with employer contributions

Training and development programmes

Qualifications

• Professional experience in an administrative or coordinator role within a charity.
• Friendly and socially-focused with strong interpersonal skills.
• Well-organized with attention to detail and ability to manage multiple priorities.
• Thrives in a fast-paced environment while maintaining accuracy.
• Knowledge of diversity issues affecting children and families.
• Flexible working and a full current driving licence required.

Responsibilities

• Support care teams in delivering a high-quality family support service.
• Work with families and professionals for service access.
• Build and maintain relationships with organizations to assist families.

Skills

Interpersonal skills

Organizational skills

Communication skills

Flexibility

Tools

MS Office

Job description

Overview

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region. You will work with families and professionals to ensure the families we support have access to the services they need.

Rainbow Trust Children's Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need it for as long as it is needed. For families living with childhood illness, time is everything. We believe that no family should go through this alone, so we are here to change that.

Responsibilities

• Support care teams in delivering a high-quality family support service in the region.
• Work with families and professionals to ensure access to the services they need.
• Build and maintain supportive relationships and strong networks with other organisations to provide meaningful assistance to the families we support.

Qualifications and experience

• Professional experience of working in an administrative or coordinator role. Applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.
• A friendly and socially-focused approach with strong interpersonal skills and the ability to interact with a wide range of people; you enjoy helping others.
• Well-organised with a high level of attention to detail; works well within established systems, produces high-quality work, and can manage multiple priorities.
• Practical and people-oriented; thrives in a fast-paced environment while maintaining accuracy and is a confident MS Office user.
• A persuasive and open communicator who is inclusive in decision-making and able to build and maintain strong working relationships with external organisations and networks.
• Practical knowledge of diversity issues affecting children, young people, and their families; being responsive to others’ needs and concerns is essential.
• Flexible working requirements and a full current driving licence to accommodate team and family needs. An enhanced DBS disclosure will be required for this post.

Requirements

• Flexible working as required.
• Full, current driving licence.
• Enhanced DBS disclosure.

Benefits

• 25 days of annual leave plus public holidays, rising to 26 days after 1 year, 27 days after 5 years, and 30 days after 11 years. An additional 5 years’ leave may be used in your 10th or 20th year of service (pro rata for part-time).
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support mental health and financial wellbeing, plus a 24/7 helpline via Help@Hand.
• Company car for front line care posts.
• Access to the Blue Light Card Scheme and other rewards and discounts.
• Bike to work, season ticket loan, payroll giving schemes, and a recruitment bonus for recommending a friend.
• Family-friendly policies focused on employee wellbeing, with an active cross-organisational wellbeing group.
• Pension scheme with employer contributions of 5% and employee contribution of at least 3%.
• Option to buy/sell annual leave, plus extra leave for birthdays, weddings/civil ceremonies, and an extra half day off for Christmas shopping.
• Robust training and development programmes to support learning and growth.