Facilities Manager Team Leader

Manchester Arndale; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Manager Team Leader to oversee a key contract in an iconic location. You will be responsible for managing operations, ensuring compliance with standards, and leading a team to deliver best-in-class service. The ideal candidate will have strong experience in residential properties management, stakeholder engagement, and financial oversight. This role offers opportunities for professional development and an inclusive work environment.

Qualifications

• Proven experience in managing HRB’s and residential properties.
• Experience in safety procedures within a residential environment.
• Strong track record of managing multi-site operations.

Responsibilities

• Lead and manage the facilities team while engaging with stakeholders.
• Translate stakeholder feedback into actionable operational plans.
• Ensure compliance with KPIs and statutory requirements.

Skills

Residential properties management

Stakeholder management

Financial management

Compliance and risk management

Service delivery frameworks

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Monday to Friday

As a Facilities Manager Team Leader, you will be providing one of our key contracts within a iconic location in Carnaby, Soho and China Town, with a best in-class facilities, engineering and operations delivery, through the creation of an expert team and development of robust systems and processes. You will be responsible of the contract management of the staff, operation and maintenance of facilities, operations and project works.

As part of your role, your key responsibilities will include, but are not limited to:

• Be a hands-on leader who actively engages with the team and customers, spending time on the ground to understand challenges, provide real-time support, and model best practices.
• Translate stakeholder needsand feedback into actionable plans, ensuring that business and operationalstrategies remain aligned with customer priorities
• Manage stakeholderexpectations through effective communication, clear reporting, and timelydelivery of agreed outcomes
• Actively assess current processes and procedures to identify gaps and opportunities for improvement.
• Ensure timely and effective delivery of critical and secondary compliance in line with KPIs and statutory requirements
• Ensure accurate and up-to-date documentation, records, and evidence to support audit readiness and demonstrate compliance
• Maintain audit readiness by leading regular audits, inspections, and reviews to ensure adherence to QHSE policies and areas for improvement
• Ensure alignment with ISO standards and other relevant frameworks, contributing to certification and assurance activities

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Proven experience in Residential properties management and proven experience of managing HRB’s.
• Experience in safety procedures and processes within a residential environment.
• Experience of reporting incidents and management of incidence within a residential environment in a leadership or management role within a customer-focused, operational, or facilities environment.
• Strong track record of managing multi-site or portfolio-based operations, ensuring consistency and excellence across locations.
• Demonstrated success in stakeholder management and partnership building, with experience working closely with customers and cross-functional teams.
• Sound understanding of service delivery frameworks, performance management, and continuous improvement principles.
• Experience in financial management, including budgeting, forecasting, and commercial analysis.
• Familiarity with governance, compliance, and risk management processes within a service delivery or property-related context.
• Understanding of how customer insights and feedback can drive innovation, operational improvement, and customer satisfaction.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.