Eye Casualty Receptionist | University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading acute teaching trust in Southampton seeks a friendly and enthusiastic individual to join their Eye Emergency team. You will provide reception and administrative support to patients in urgent eye care, becoming the first point of contact for walk-in patients. This role offers flexibility in working arrangements and the opportunity to access NHS discounts, a minimum of 35 days paid holiday, and a generous pension scheme. The team operates 7 days a week, requiring some weekend and bank holiday shifts.

Benefits

NHS discounts

Minimum of 35 days paid holiday

Generous pension scheme

Qualifications

• Experience in a front-facing reception role is desirable.
• Confidence using multiple IT systems is essential.

Responsibilities

• Deliver excellent reception support in a fast-paced clinical setting.
• Be the first point of contact for walk-in emergency eye care patients.
• Work shifts that include weekends and bank holidays.

Skills

Confidence in learning and using multiple IT systems

Front-facing reception experience

Job description

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please note this vacancy is open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

Please see below for a detailed job description of the role.

The eye emergency team at the University Hospital Southampton NHS Foundation Trust (UHS) is delighted to offer a fantastic opportunity for a patient‑focussed, friendly and enthusiastic individual to join our small, busy Eye Emergency team to deliver excellent reception and administrative support.

You’ll be the first point of contact for walk‑in emergency and urgent eye care patients in a fast‑paced clinical setting.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non‑clinical roles may involve a mixture of on‑site and remote working; specific details and flexible working options can be discussed during the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro‑rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work, situated on the south coast with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Our department is open 7 days a week, and some weekend and bank holiday work should be expected. Usual shifts are 7.30 am to 8 pm. Confidence in learning and using multiple IT systems is essential, and experience in a front‑facing reception role would be desirable.

Attached is the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application, as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role, please see the ‘Job Description and Main Responsibilities’ section below. To understand the day‑to‑day responsibilities in more detail please read the full job description document attached.

This advert closes on Tuesday 6 Jan 2026.