Executive Desktop Support Tech

eXcell; Irvine; On-site; GBP 60,000 - 80,000; Full time

Job summary

A staffing firm in the United Kingdom is seeking an experienced IT support technician to assist with end-user technology issues, including PC hardware/software and conference equipment. Candidates must have 2-3 years of enterprise support experience and demonstrate strong troubleshooting skills. This role offers a wage range of $28.33 - $44.00 per hour along with comprehensive benefits including medical and paid time off.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Qualifications

• Minimum 2 to 3+ years of experience supporting PC Hardware and software in enterprise environments.
• Experience maintaining, analyzing, troubleshooting, and repairing computer systems.
• Strong expertise in documenting and upgrading hardware and software.

Responsibilities

• Assist with end-user support and troubleshooting for various IT issues.
• Provide hands-on support for PC, mobility, and conference room equipment.
• Document, close out VIP tickets, and provide white glove support as needed.

Skills

PC Hardware and software support

Troubleshooting

Technical documentation

Customer interaction

Job description

At CompucomStaffing you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Duties and Responsibilities

• Assist with end‑user support and troubleshooting for issues including PC, mobility, wireless, and audio visual conference room telepresence and physical connectivity.
• Provide support for 90% Windows OS and 10% Mac, MS Office, and Client Core Image applications.
• Perform PC builds and transfer for new deployments.
• Assist with hardware repair break / fix support for warranty and out of warranty costs as approved by Client.
• Provide hands and eyes assistance for other Client IT resolver groups as directed by Client.
• Assist with the analysis and resolution of hardware and software issues.
• Provide mobile cell phone support (e.g., downloading of Client provided applications and basic troubleshooting).
• Minor cabling such as patch cables and cable management, where minor cabling excludes cabling work behind the wall, under the floor or above the ceiling where a ladder or lift is required.
• PC Lifecycle, software support, audio visual, and GCOM/Teams.
• Printer support to assist with printer troubleshooting and resolution of such basic issues as directed by Client that are not otherwise provided by a Client contractor for managed print services (examples include: Paper jams, Toner replacement, Basic configuration issues).
• Address incidents related to Client applications, Collaboration Tools, mobility, wireless, Teams, conference room, physical connectivity, Windows OS, MS Office, Client core image applications, and MS Intune.
• Able to work successfully with Level II Team during downtimes.
• Experience creating, documenting, closing out VIP Tickets.
• VERY High Touch position with “Shoulder Taps” from VIP and putting intickets for the users.

Skills and Qualifications

• Minimum 2 to 3+ years of experience supporting PC Hardware and software in enterprise environments.
• Comfortability providing hands and feet support for Server and Network.
• Experience maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
• Strong expertise in documenting, maintaining, upgrading, or replacing hardware and software systems.
• Experience supporting and maintaining user account information including rights, security, and systems groups.
• Behave in a professional and businesslike manner and communicate effectively with customers and associates.
• Interact professionally with customers, responding to routine technical questions or requests for information.
• Will attend and support conference meetings when necessary.
• Provide white glove support when requested during conference and extremely high touch.
• Must maintain a professional appearance, and be able to adhere to client dress policy.
• Sense of urgency and able to work with strong personalities.

Wage Range: The rate for this position is between $28.33 - $44.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including, but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit www.compucom.com.