Event Manager

Matchtech; Scotland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury hotel establishment in Scotland is seeking an experienced Event Manager to ensure financial success and guest satisfaction through effective event management. This role requires a strong background in customer service, excellent communication, and coordination skills. Candidates should be highly organized with a commitment to quality service, and will benefit from a competitive salary and a collaborative team environment. If you're ready for a rewarding challenge, apply now to join this dynamic team.

Benefits

Competitive salary

Employee benefits package

Commitment to continuous professional development

Supportive team culture

Qualifications

• Experience in event management with a focus on customer service.
• Excellent organisational and time management skills.
• Commitment to continuous professional development.

Responsibilities

• Ensure smooth handover from Sales to Events team.
• Help maintain strong client relationships through effective planning.
• Coordinate with all hotel departments for successful event execution.
• Act as a liaison during events to manage real-time changes.

Skills

Event management experience

Strong communication skills

Client relationship building

Revenue and yield management knowledge

Organisational skills

Attention to detail

Job description

Our client, a leading establishment in the luxury hotel field, is currently seeking a dedicated and experienced Event Manager to join their team. This permanent role is perfect for a professional with a strong background in supply chain customer service, aiming to ensure financial success and guest satisfaction through effective event management.

Key Responsibilities

• Ensure smooth handover from Sales to Events team
• Adhere to sales contracts, including deposit schedules and rooming list deadlines
• Build and maintain strong relationships with clients through effective planning
• Deliver excellent guest service standards
• Provide guidance to clients on event planning to meet expectations and maintain profitability
• Practice effective revenue and yield management
• Manage space release policies to maximise room/event space profitability
• Coordinate thoroughly with all hotel departments
• Communicate event details clearly via BEOs, resumes, and cover sheets
• Act as liaison during events to manage real-time changes
• Audit banquet checks and billing for accuracy
• Finalise post-event billing and follow up on payments
• Mentor and communicate expectations to Event Co‑ordinator and Planning Administrator
• Be a Fairmont Brand Ambassador in appearance and manner

Job Requirements

• Experience in event management with a focus on supply chain customer service
• Strong communication skills, both written and verbal
• Ability to build client relationships and deliver high standards of guest service
• Understanding of revenue and yield management principles
• Proficiency in coordinating with various departments to ensure smooth event execution
• Excellent organisational and time management skills
• Strong attention to detail and problem‑solving abilities
• Professional appearance and behaviour
• Commitment to continuous professional development

Benefits

• Competitive salary
• Opportunity to work in a dynamic and prestigious environment
• Commitment to your continuous professional development
• Supportive and collaborative team culture
• Employee benefits package

If you are an experienced Event Manager looking to further your career in a challenging and rewarding role, we would love to hear from you. Apply now to join our client's dynamic team