Evening Receptionist

Bedford College Group; Wellingborough; On-site; GBP 23,000 - 27,000; Part time

Job summary

A leading educational institution in Wellingborough is seeking a part-time Evening Receptionist to deliver exceptional customer service. This role includes overseeing reception operations, managing communications, and supporting administrative processes. The ideal candidate will have GCSE qualifications in English and Maths, prior customer service experience, and strong communication skills. The position offers a flexible schedule and a salary range of £23,557 to £26,754 per annum, pro-rata based on experience.

Benefits

People's pension

Retail and leisure discounts

Professional development opportunities

Qualifications

• Willingness to update skills and knowledge continuously.
• Handle challenging customer situations positively.
• Adhere to College policies and dress code.

Responsibilities

• Provide a warm, professional welcome to visitors.
• Oversee the front desk and maintain a tidy environment.
• Action inbox requests and assist with course welcome packs.

Skills

Customer service experience

Strong communication

Friendly and welcoming approach

Ability to prioritize

Maintain accurate records

Education

GCSE English & Maths (A*-C/9-4 or equivalent)

Job description

Role: Evening Receptionist

Location: Tresham College - Wellingborough Campus

Salary/Benefits: Salary is between £23,557 and £26,754 per annum (Pro-Rata) DOE and Qualifications, People's pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 8 hours per week - 36 weeks per year - 17.00 to 21.00 on Mondays and Wednesdays

Contract Type: Permanent - Part Time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About the role:

We are currently seeking an Evening Receptionist to join our Customer Contact & Admissions department at The Bedford College Group.

Responsibilities:

• Deliver Exceptional Customer Service - Provide a warm, professional welcome to visitors, customers, and students, ensuring all interactions reflect the College's service standards.
• Manage Reception Operations - Oversee the front desk, maintain a tidy and safe environment, handle calls, emails, and visitor bookings efficiently.
• Support Administrative Processes - Action inbox requests, process parking permits, manage lost property, and assist with course welcome packs and stock checks.
• Ensure Compliance & Safety - Follow safeguarding, GDPR, health & safety, and equality policies in all activities and interactions.
• Contribute to College Events & Team Goals - Participate in open days, enrolment, and other recruitment events, supporting the wider Advice & Admissions team.

About you:

• Essential Qualifications - GCSE English & Maths (A*-C/9-4 or equivalent) and willingness to update skills and knowledge continuously.
• Customer Service Experience - Previous experience in a customer-facing role, handling challenging situations positively, and using email and internet effectively.
• Core Skills & Attributes - Friendly and welcoming approach, strong communication (face-to-face, phone, written), ability to prioritise in a busy environment, and maintain accurate records.
• Professional Behaviour & Values - Adherence to College policies, dress code, safeguarding, and commitment to values: Caring, Continuous Improvement, Educational Excellence, Inclusive, Student-Centred, and Teamwork.
• Flexibility & Compliance - Ability to work evenings/weekends, travel across campuses, maintain professional boundaries, and follow health & safety requirements.

Interviews to be held: TBC

VISION values

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form (the only dedicated sixth form in Bedford); The Corby Sixth Form (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.