Estates Services Manager

SW9 Community Housing; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A social housing charity in London is seeking an Estates Manager to lead high-quality estate services across its housing portfolio. The ideal candidate will have strong management experience in housing, proven leadership skills, and a commitment to customer service excellence. Competitive salary and various benefits offered, including a pensions scheme and health assurance.

Benefits

Competitive salary

Defined contribution pensions scheme

27 days annual leave

Interest-free loans

Medicash Health assured benefits

Qualifications

• Proven track record of maintaining safe and clean communal environments.
• Experience in estate management within social housing.
• Management experience in housing and estate management.

Responsibilities

• Lead delivery of high-quality estate services across the housing portfolio.
• Manage in-house teams and external contractors.
• Ensure compliance with health and safety and customer service standards.

Skills

Leadership and management

Health and safety compliance

Customer service excellence

Effective communication

Ability to manage contractors

Proficiency in Microsoft Office

Education

Degree-level education or equivalent

Relevant housing qualifications (CIH)

IOSH or NEBOSH certification

Job description

Overview

The role is a pivotal role within SW9 Community Housing. We are committed to delivering an outstanding customer experience. By joining our team, you'll contribute to a fair and resolution-driven service that meets the needs of diverse communities. We are seeking a proactive and experienced Estates Manager to take a leading role in delivering high-quality estate services across our housing portfolio. The ideal candidate will bring a strong background in estate or facilities management within the housing or property sector, with a proven track record of maintaining safe, clean, and well-managed communal environments. You will have excellent leadership and communication skills, capable of managing in-house teams, while also overseeing external contractors to ensure high standards and value for money. A solid understanding of health and safety compliance, contract management, and customer service excellence is essential.

Responsibilities

• Lead delivery of high-quality estate services across the housing portfolio.
• Manage in-house teams and external contractors to ensure safety, cleanliness and value for money.
• Ensure compliance with health and safety, contract management, and customer service standards.
• Develop and monitor service delivery improvements and performance against targets.

Qualifications and Experience

• Degree-level education or equivalent through relevant training/experience.
• Relevant housing qualifications - CIH (Level 4 desirable).
• Evidence of ongoing professional development in social housing.
• Management experience in Housing and Estate Management.
• Experience of Estate Management within Social Housing (desirable).
• IOSH or NEBOSH certification.
• Excellent customer focus, communication, and relationship-building skills.
• Strong leadership, people management, and ability to manage performance to meet targets.
• Experience with service charge setting and recovery.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Ability to work under pressure, adapt to changes, and remain resilient.
• Excellent written and verbal communication skills and the ability to tailor to different audiences.

About SW9 Community Housing

SW9 Community Housing is a resident-led, community-based social housing charity delivering housing management and maintenance services for approximately 1,800 homes, as well as several commercial and community buildings in the Stockwell and Brixton areas. We operate on behalf of Sovereign Network Group (SNG), a member of the G15 group of housing associations. Our approach is rooted in local engagement and a deep commitment to delivering high-quality, people-centred services that reflect the needs and aspirations of our community.

• A group of people who demonstrate integrity, respect, and teamwork.
• A group of people with passion, drive, and the courage to be different.
• A group of people committed to doing the right thing.

Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team - and the way we serve our customers and engage with our stakeholders. Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation. SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders. We want people who are energetic, flexible, passionate, forward thinking/innovative and creative. If you think you are the best person to help us create an even better service for our stakeholders, we want to hear from you.

Benefits

• Competitive salary
• A defined contribution Pensions Scheme (employer 5% up to 8%)
• 5 x annual salary life assurance cover
• 27 days annual leave entitlement
• Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
• Medicash Health assured with various benefits: Dental Care, Optical Care, Employee assistance programme, Gym membership discount