Estates Operative Cleaner

Freebridge Community Housing; King's Lynn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community housing organization in King's Lynn is seeking an Estates Operative Cleaner to ensure cleanliness across its properties. This role includes health and safety checks, reporting incidents, and engaging with tenants. Ideal candidates will have at least 3 GCSEs, a driving license, and a commitment to quality service.

Benefits

25 days of holiday plus bank holidays

Employee discounts and rewards

Health and wellbeing support

Discounted gym membership

Work-life balance with early finishes

Charitable leave

Qualifications

• Understanding of the needs of social housing customers.
• Ability to communicate clearly with colleagues.
• Must hold a full driving license.

Responsibilities

• Provide cleaning services throughout communal areas.
• Record all activities and inspections.
• Manage hazards and report necessary repairs.

Skills

Customer service orientation

Heavy lifting capability

Education

Minimum of 3 GCSE passes including Math and English

Job description

Overview

Are you ready to take on an exciting role within our Place Shaping Team? As an Estates Operative Cleaner, you will play a pivotal role in delivering a comprehensive, efficient, and proactive cleaning service across Freebridge Community Housing estates throughout the borough. Your role will include conducting health and safety checks, collaborating with tenancy colleagues to contribute information on tenancy breaches, and assisting in combating anti-social behaviour (ASB). If you are dedicated, proactive, and ready to make a difference in our community, we would love to hear from you!

About Freebridge Community Housing

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of Kings Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants\' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

What you’ll be doing

• Cleaning Services: Provide quality cleaning throughout communal areas on Freebridge Community Housing estates, including the safe handling and cleaning of biohazard materials.
• Record Keeping: Record all activities and conduct pre and post work inspections.
• Hazard Management: Ensure communal areas are clear of hazards like fly-tipping, pushchairs, and bicycles.
• Property Monitoring: Identify and report abandoned properties.
• Coordination: Liaise with the Assistant Place Shaping Manager for any schedule changes.
• Repair Reporting: Report necessary repairs in communal areas or tenant properties.
• Security: Ensure door entry systems are operational and report faults promptly.
• Anti-Social Behaviour: Report and record any ASB incidents and support tenancy colleagues.
• Health & Safety: Ensure compliance with Health & Safety policies.
• Additional Tasks: Undertake ad-hoc tasks as needed.

What we’re looking for

• Minimum of 3 GCSE passes or equivalent (including Math and English).
• An understanding of the needs of social housing customers and a commitment to providing a professional service.
• The ability to deal effectively & non-prejudicially with a range of customers, as well as to communicate clearly with colleagues at all levels.
• Must be capable of performing tasks that involve heavy lifting.
• A full driving Licence.

What’s in it for you?

• Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
• Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
• Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
• Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
• Charitable Leave: One day per year to volunteer for a cause you care about.
• Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
• Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!

Diversity & Inclusion

Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Closing date: 30th September 2025 (Please note we may close the role early if we have sufficient applications).