Ergonomic Team Lead

Assistive IT Solutions Careers; Remote; GBP 35,000; Full time

Job summary

A leading social enterprise is seeking an Ergonomic Team Lead to manage the team effectively. This role involves providing supervision and ensuring excellent communication across all levels of the service. The ideal candidate will possess strong management skills and a focus on customer engagement. The position is fully remote with occasional training at the London office, offering a salary of £35,000 per annum. A commitment to supporting disabled individuals is essential for maintaining a disability-confident workplace.

Qualifications

• Experience in managing a team and supervising staff.
• Strong communication skills to liaise with team members and customers.
• Ability to tailor support and ensure customer satisfaction.

Responsibilities

• Manage the Ergonomic Team and provide guidance.
• Be the main contact point for team members.
• Ensure smooth operations and exceptional customer journey.

Skills

Team management

Effective communication

Customer engagement

Job description

Job Title : Ergonomic Team Lead

Location : Fully remote working, although occasional training days at the London office will be required

Salary : £35,000 per annum

Job Type : Full Time, Permanent

Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education.

We are a Social Enterprise that works with disabled people, providing specialist computer equipment and 1-1 teaching.

Please note that we are a disability-confident employer and therefore we guarantee to offer all disabled candidates that meet the minimum criteria for the role an interview.

About the role :

The role of the Ergonomic Team Lead is to manage the Ergonomic Team and provide effective guidance, supervision, and communication across all levels of the service.

The Team Lead will be the main contact point for all team members within the service, ensuring smooth operations and effective collaboration with the wider teams resulting in an exceptional customer journey.

Key duties :

Engagement Support Management :

• Ensure the practical management of incoming calls in line with relevant SOP, as well as ensuring that the levels of support on calls are tailored to ensure optimal engagement and support of customers.

Ensure that orders are managed in l...