Epos system Support Team Leader

100 Percent; High Wycombe; On-site; GBP 40,000; Full time

Job summary

A leading company in the sports industry is seeking an experienced EPOS System Support Team Leader in High Wycombe. You'll oversee an office-based support team, manage customer implementations, and ensure efficient resolution of support tickets. Ideal candidates will have strong leadership and analytical skills, proficiency in EPOS systems and Excel, and a dedication to customer service. This role offers a competitive salary of £40,000 plus bonuses and benefits including private healthcare and a pension scheme.

Benefits

Company pension

Employee benefits programme

4 weeks’ holiday plus bank holidays

Performance-related bonus

Private healthcare

Discounted products

Qualifications

• Experience leading a team and managing performance.
• Proficient with EPOS systems and operational processes.
• Strong communication and customer service skills.

Responsibilities

• Lead and develop an EPOS Support Team.
• Oversee system support, ensuring efficient ticket management.
• Manage customer implementation from enquiry to go-live.
• Deliver user training on new features.
• Contribute to the growth of the EPOS platform.

Skills

Leadership

Customer service focus

Problem-solving

Numerical and analytical skills

Proficiency in Excel

Communication skills

Tools

Windows 11

MS Office

EPOS systems

Job description

Epos System Support Team Leader

Location : High Wycombe (Office-Based)

£40,000 + Bonus + Full Benefits Below

We are looking for an experienced EPOS System Support Team Leader to join a leading company in the sports industry.

About the EPOS System Support Team Leader Role

You will lead an office-based EPOS Support team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.

Key Responsibilities for the EPOS System Support Team Leader

• Lead, support, and develop an EPOS Support Team (3 direct reports)
• Oversee system support and ensure all tickets are logged, and resolved efficiently
• Manage the full customer implementation pipeline from initial enquiry to go-live
• Deliver user health checks and training on new features
• Contribute to the continued growth of the EPOS platform and overall service offering

Skills & Experience for the EPOS System Support Team Leader

Personal Attributes

• Natural leader with the ability to motivate and support a team
• Professional, friendly communicator with a strong customer-service focus
• Confident problem-solver with strong numerical and analytical skills

Professional Experience

• Proficient with Windows 11, MS Office, and especially Excel
• Experience with EPOS systems and daily operational processes
• Background in team leadership and performance monitoring
• Experience in retail, hospitality, education, or similar operational environments

Benefits for the EPOS System Support Team Leader

• Company pension
• Employee benefits programme
• 4 weeks’ holiday plus bank holidays and birthday leave
• Performance-related bonus
• Private healthcare
• Access to discounted products for personal use

If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you