Enquiry Assessment Coordinator

Oldcastle Inc.; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global leader in construction solutions is seeking a customer-focused professional to manage incoming customer enquiries and provide excellent support. The ideal candidate will be detail-oriented and skilled in Microsoft Office and Dynamics CRM. Responsibilities include routing enquiries, data input, and clerical support. The role offers competitive pay, generous leave, and comprehensive employee benefits, including health plans and a company pension scheme.

Benefits

Competitive salary plus bonus

25 days annual leave plus bank holidays

Health cash plan

Free Optical vouchers

Company pension scheme

Life assurance

Discounted products and services

Cycle to work scheme

Qualifications

• Enthusiastic person with a can-do attitude able to work independently.
• Methodical and organized with ability to process information accurately.
• Good level of English literacy and grammar.

Responsibilities

• Triage incoming customer enquiries and route them accordingly.
• Input pricing enquiries into the CRM system.
• File and retrieve customer documentation efficiently.
• Liaise with customers regarding their enquiries.
• Provide clerical support including photocopying and printing.

Skills

Customer service excellence

Attention to detail

Organizational skills

Proficiency in Microsoft Office

Knowledge of Dynamics CRM

Job description

Job Location and Details

Country: United Kingdom
City: Sheffield
Req ID: 517802
Job Type: Full Time
Workplace Type: Onsite
Seniority Level: Not Applicable

About Us

At Leviat, you can build a future with a lasting legacy.

Help us make great architecture possible. Responsibly and sustainably. For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expertise with c.3,000 people at c.60 locations globally, we are a global leader in connecting, fixing, lifting and anchoring technology for the construction industry. Own where your ambition can take you. You’re free to explore and to specialise, so make the most of the opportunity. Whatever you want to do, you’ll have the full support of a global business. Learn more about our business and range of trusted product brands here (www.leviat.com ).

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe. Without you noticing our products, we are everywhere you live, work, and relax.

Project Portfolio

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link .

Purpose of the role

The purpose of this role is very customer focused, you will need to deliver excellent customer service in order to maintain and expand our customer base.

Key tasks & responsibilities

• Triage of incoming customer enquiries in order to:
  • Identify project status.
  • Route enquiries to the appropriate department.
  • Ensure we have the required information in order to provide a quotation.
• Data inputting ofculation pricing enquiries into the CRM system.
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• File and retrieve customer documentation (electronically and manually).
• Providing a link between other teams.
• Liaise with customers regarding their enquiries.
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• Provide clerical support e.g. photocopying, scanning and printing.

Key leadership competencies

• Drives Result
• Cultivates innovation
• Strategic mindset

Key functional competencies and relevant experience

We are looking for candidates who have the following essential skills and attributes:

• An enthusiastic person with a can do attitude able to work on own initiative.
• Methodical, organised with ability to ndipo.
• Computer literate (Particularly Microsoft Office and Dynamics CRM)
• A good level of English letten âg. and grammar.
• Accurate with good attention to detail.

What’s in it for you?

• Competitive salary plus bonus
• 25 days annual leave plus statutory bank holidays (plus the option to buy 5 more)
• Westfield health cash plan and 24/7 GP service
• Free Optical vouchers
• Company pension scheme
• Life assurance
• Discounted products and services via Westfield Rewards
• Access to Employee Assistance Programmes
• Cycle to work scheme plus a bicycle storage area