Engagement Lead (Supported Living)

The Cosmopolitan Hotel; Rochdale; Hybrid; GBP 40,000; Part time

Job summary

A community-focused support organization is seeking a passionate Engagement Lead in the North Region. This part-time role involves championing the voice of those supported and ensuring their feedback shapes services. The ideal candidate will have experience in social care and excellent communication skills. Flexible working and regional travel are required, with the aim of making a positive impact in the community.

Benefits

Flexible working hours

Values-driven team

Opportunity to make a real difference

Qualifications

• Experience in social care, health, or community services.
• Knowledgeable about supported living and specialist care.
• Eligible for an Enhanced DBS check.

Responsibilities

• Build strong relationships with people we support and families.
• Promote co-production in care services.
• Facilitate forums to capture lived experiences.

Skills

Engagement with vulnerable individuals and families

Handling complaints sensitively

Strong communication and listening skills

Building trust and rapport

Job description

Engagement Lead (Supported Living & Specialist Care)

Location: North Region (travel required)

Contract: 20 hours Part-Time (flexible – potential for two roles covering North & South – Full Time 40 hours)

Salary: £40,000 pro rata

About The Role

We are looking for a passionate Engagement Lead to join our Quality & Improvement team. This role is all about championing the voice of the people we support (PWS), their families, and wider stakeholders.

You'll help shape services by listening, learning, and ensuring we act on feedback. Working alongside managers and quality leads, you'll support complaints follow-up, co-production projects, and drive better quality-of-life outcomes across supported living and specialist care services.

What You\'ll Do

• Build strong relationships with people we support, families, advocates, and partners.
• Promote co-production, making sure people we support help shape their care and services.
• Facilitate forums, surveys, and informal check-ins to capture lived experiences.
• Follow up on complaints and concerns sensitively and effectively.
• Share learning and service improvements with families and stakeholders.
• Support inclusion, personal goal achievement, and community access.
• Maintain records, prepare reports, and present key findings.
• Work with services to deliver improvement plans based on feedback.
• Represent the organisation at external engagement events.

About You

We're looking for someone who is:

Essential

• Experienced in social care, health, or community services.
• Skilled at engaging with vulnerable individuals and families.
• Confident in handling complaints with sensitivity.
• Knowledgeable about supported living, specialist care (LD, autism, mental health).
• Strong in communication, listening, and empathy.
• Able to build trust, rapport, and work independently across services.
• Passionate about rights, dignity, and inclusion.
• Willing to travel regionally (driving licence and car required).
• Eligible for an Enhanced DBS check.

Desirable

• Lived experience, or experience supporting someone with a disability or complex needs.
• Previous work in engagement or advocacy.
• Training in complaints handling, mediation, or person-centred approaches.

Why Join Us?

• Make a real difference in people\'s lives.
• Be part of a values-driven team that listens, learns, and acts.
• Flexible part-time working with regional travel.

Interested? Apply now and help us put the voices of the people we support at the heart of everything we do.