Endoscopy Administration Assistant | The Shrewsbury and Telford Hospital NHS Trust

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 22,000 - 27,000; Full time

Job summary

A local healthcare trust in Shrewsbury is seeking an enthusiastic Endoscopy Administrative Assistant to facilitate efficient clerical support in the endoscopy department. The role involves managing appointment bookings, assisting with patient queries, and ensuring a smooth operational flow. Candidates should possess strong administrative skills, flexibility, and teamwork abilities. Applications from internal candidates only.

Qualifications

• Experience in administrative roles preferred.
• Understanding of data protection in healthcare.
• Ability to work as part of a team.

Responsibilities

• Provide clerical support in the endoscopy department.
• Manage outpatient and inpatient endoscopy appointment bookings.
• Respond to enquiries from patients and staff.

Skills

Administrative experience

Microsoft Office applications

Organisational skills

Communication skills

Time management

Flexibility

Job description

Internal Hiring

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust, The Shropshire Community Health NHS Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital or The Shropshire, Telford and Wrekin Integrated Care System. If you are not currently working for one of these organisations your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

Position Overview

This busy specialty is seeking an enthusiastic, motivated person who can offer excellent administrative support to assist in the smooth running of the endoscopy department.

Key Responsibilities

The endoscopy administrative assistant will have responsibility for administrative duties within the endoscopy booking office and reception area. The post holder will be responsible for ensuring an optimum level of efficient clerical support to the department in a timely and accurate manner.

Administrative experience would be beneficial. Working knowledge of using Microsoft Office applications, an understanding of data protection and maintaining strict confidentiality in the healthcare setting are all essential, together with excellent organisational and communication skills, flexibility, good time management and the ability to work as part of a team.

The successful post holder will work closely with managers and staff at all levels to help develop and maintain a high quality booking and scheduling service for the Endoscopy Unit.

The Booking and Scheduling office manage Outpatient and Inpatient Endoscopy appointments across The Shrewsbury and Telford Hospital NHS Trust. The successful candidate will have specific areas of responsibility, including providing face to face reception cover and ensuring all medical notes are requested in advance for procedures taking place, as well as dealing with and responding to enquiries from patients and staff.

Organisational Values

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

Further Information

For full duties and responsibilities please refer to the attached document entitled Job Description.

This advert closes on Monday 1 Dec 2025