End of Life Care, Memory Making Facilitator (Adult)

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 27,000 - 31,000; Full time

Job summary

A prominent NHS Trust in Norwich seeks a Memory Making Facilitator to provide emotional support to patients and families during end-of-life care. The role includes overseeing volunteers and developing memory-making activities, ensuring compassionate communication and care. Requirements include NVQ Level 4 in Care and experience in palliative settings. Competitive salary and comprehensive NHS benefits included.

Benefits

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream access

Free Park & Ride

Free 24-hour counselling support

On-site Nursery

Discounted on-site cafes

Flexible staff bank

Salary Sacrifice schemes

Qualifications

• Experience in palliative or end-of-life care in acute or hospice settings.
• Demonstrates understanding and commitment to equality, diversity, and inclusion.
• Effective role model demonstrating NNUH's PRIDE values.

Responsibilities

• Offer direct emotional support to patients in their final days.
• Coordinate and create personalised memory-making activities.
• Collaborate with ward teams to integrate memory-making into care.

Skills

Emotional support

Leadership

Counselling

Cultural sensitivity

Education

City and Guilds NVQ Level 4 in Care/Health and Social Care

End of Life Doula Diploma

Completion of End of Life care training

Job description

End of Life Care, Memory Making Facilitator (Adult)

18 Month Fixed term contract/ secondment opportunity

The End-of-Life Care Memory Making Facilitator plays a key role within the Specialist Palliative and End-of-Life Care Team at NNUH, supporting patients, families, and staff through the process of dying, death, and bereavement. The post-holder provides emotional support and facilitates personalised memory-making, helping to create meaningful legacies during a profoundly difficult time.

As a member of the multidisciplinary hospital-based Specialist Palliative Care Team focusing on End-of-Life Care, this practitioner, will act as a resource to other health care professionals in supporting patients and families with memory making at end of life and into bereavement. To assess patients\' needs holistically and provide support at end of life focusing on \'what matters most\' to them and their support network. This post may involve participating in weekend and bank holiday working. Hours of working are 9 - 5 (can be flexible)

Main duties of the job

You will oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week. In addition, the role will involve providing training to volunteers and contributing to the ongoing development of the service.

The End-of-Life Care team works in close partnership with several specialised teams, including the Butterfly Volunteers, the Bereavement Team, Mortuary Services, the Spiritual Healthcare Team, and the Fast Track Team. Together, they ensure that patients and their families receive holistic, compassionate, and seamless care during the final stages of life.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Offer direct emotional support to patients in the final days and hours of life, working alongside the multi-disciplinary team.
• Be a calm, compassionate presence for relatives and carers, offering comfort, information, and guidance during the dying process.
• Assist with family presence at the bedside, providing emotional support before, during, and after death.
• Coordinate and create personalised memory-making activities such as handprints, keepsakes, and legacy letters, in line with family wishes and hospital policy.
• Collaborate with ward teams to ensure memory-making is sensitively integrated into end-of-life care planning.
• The postholder will oversee and guide the memory-making volunteers, ensuring that patients and their families have consistent access to this service seven days a week. In addition, the role will involve providing training to volunteers and contributing to the ongoing development of the service.
• To work closely with the Butterfly Volunteers, the bereavement team, the mortuary, the spiritual healthcare team, Fast Track team, medical and nursing staff, multi-disciplinary team, and Heads of Department within the Directorate.
• Ensure all memory-making and legacy work is conducted with consent, respect, and cultural sensitivity.
• Liaise with the N&N Hospitals Charity to develop/grow in-memory and legacy giving activities.
• Serve as a key point of contact for families, ensuring clear, compassionate communication between them and the clinical team.
• Advocate for dignity, respect, and choice in the care of dying patients, supporting Advance Care Planning where appropriate.
• Signpost bereaved families to post-death support services within the Trust and in the community.
• Advocacy: Advocate for patient rights and ensure that care delivered respects the cultural, spiritual, and personal values of the patient and their family.
• Quality Improvement: Support the End-of-life care team with initiatives aimed at improving the quality of end-of-life care services, including the development and implementation of new protocols and care models

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

Please note that this advertised position, which is part of occupation code 2273 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• City and Guilds NVQ Level 4 in Care/Health and Social Care or similar qualification in end of life care, End of Life Doula Diploma or equivalent experience
• Completion of a End of Life care training programme such as Pink Poppy EOLC Training or similar
• Training in counselling, bereavement support, or memory work

Experience

• Experience in palliative or end-of-life care in acute or hospice settings
• Leadership/ Team leader
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a yearper annum