Emergency Department & Paediatric Receptionist

NHS; Sutton Coldfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent healthcare provider in Sutton Coldfield is seeking a Band 2 Receptionist for the Emergency Department. This role involves registering patients, handling phone inquiries, and supporting nursing staff with documentation. Ideal candidates should possess strong communication skills and be organized, with a good general education. Experience in a busy office or customer care is necessary, with a commitment to maintaining patient confidentiality. The position offers a chance to contribute to a supportive healthcare environment.

Qualifications

• Experience in a busy office/customer care environment.
• No prior healthcare experience explicitly required but preferred.

Responsibilities

• Register all new patients and collect required details.
• Answer telephone queries courteously.
• Maintain confidentiality when handling patient information.
• Admit patients as requested by nursing/medical staff.

Skills

Good communication skills

Customer care skills

Good organization skills

Ability to multitask

Ability to problem solve

Education

Good General Education (e.g. GCSE English and Maths A-C)

Tools

Microsoft Office packages (Word, Excel, Outlook)

Job description

A prominent healthcare provider in Sutton Coldfield is seeking a Band 2 Receptionist for the Emergency Department. This role involves registering patients, handling phone inquiries, and supporting nursing staff with documentation. Ideal candidates should possess strong communication skills and be organized, with a good general education. Experience in a busy office or customer care is necessary, with a commitment to maintaining patient confidentiality. The position offers a chance to contribute to a supportive healthcare environment.