Education Network Engineer: Troubleshooting & Upgrades

Capita plc; Stafford; On-site; GBP 28,000 - 33,000; Full time

Job summary

A major technology services provider in the UK is seeking a Support Engineer to provide advanced technical support within educational environments. The role requires strong networking skills and experience with leading ICT brands including HP, Cisco, and Ubiquiti. Candidates must possess excellent communication skills and the ability to troubleshoot complex issues. A competitive salary of £28,000 is offered along with various benefits.

Benefits

Competitive salary

Paid volunteering day

Pension and life assurance

Paid parental leave

Voluntary lifestyle benefits

Diversity and inclusion network access

Qualifications

• Experience with leading ICT brands such as HP, Cisco, and Ubiquiti.
• Ability to diagnose complex networking issues.
• Strong understanding of network monitoring tools.

Responsibilities

• Provide support for wired and wireless networks.
• Install and maintain network equipment.
• Collaborate with various teams to deliver seamless service.

Skills

Technical support

Network troubleshooting

Customer service

Collaboration

Communication skills

Problem-solving

Network protocols (TCP/IP, VLANs)

Educational environment experience

ITIL knowledge

Tools

Windows Server

Cisco

Ubiquiti

HP/Aruba

ServiceNow

Job description

A major technology services provider in the UK is seeking a Support Engineer to provide advanced technical support within educational environments. The role requires strong networking skills and experience with leading ICT brands including HP, Cisco, and Ubiquiti. Candidates must possess excellent communication skills and the ability to troubleshoot complex issues. A competitive salary of £28,000 is offered along with various benefits.