Ecommerce Operations Manager

New Chapter; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing D2C brand in the UK is seeking an Ecommerce Operations Manager to oversee inventory management and operational efficiency. The role demands experience in D2C operations and strong analytical skills to ensure timely stock management and coordination with multiple stakeholders. If you excel in a fast-paced environment and have a knack for improving processes, this position is perfect for you.

Qualifications

• Experience in D2C operations, supply planning or demand forecasting.
• Strong numerical and analytical skills.
• Ability to work cross-functionally and improve workflows.

Responsibilities

• Monitor stock levels daily across UK and US.
• Manage demand planning and maintain optimal inventory.
• Use sales trends to guide ordering decisions.
• Coordinate with manufacturers on production timings.
• Work with 3PL partners to ensure smooth goods flow.

Skills

D2C operations experience

Numerical skills

Analytical skills

Process ownership

Ability to work at pace

Job description

About the job Ecommerce Operations Manager

We're working with a fast-growing D2C brand that is looking to bring real structure, accuracy, and pace to its operations function.

This is a key hire, sitting at the heart of UK and US operations, making sure the business always has the right stock, the right data and the right forward plan to keep scaling.

If you enjoy improving systems, spotting issues before they happen and keeping a fast-moving business running smoothly, this is a great fit.

What you'll be doing

• Monitoring stock levels daily across UK and US
• Managing demand planning and maintaining optimal inventory
• Using sales trends and performance data to guide ordering decisions
• Coordinating with manufacturers on production timings and purchase orders
• Working with 3PL partners to ensure smooth flow of goods
• Tracking lead times, MOQs, freight timelines and upcoming shipments
• Analysing SKU performance and adjusting plans where needed
• Preparing weekly operational updates for the leadership team
• Supporting the operational planning for upcoming retail expansion

What we're looking for

• Experience in D2C operations, supply planning or demand forecasting
• Strong numerical and analytical skills
• Confident working at pace in a lean, entrepreneurial environment
• Comfortable owning processes, improving workflows and working cross-functionally
• Background in supplements, FMCG, retail or health categories is a bonus