Ecommerce Manager - Marketplace

HOLLAND AND BARRETT; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading health and wellness retailer is seeking an eCommerce Manager to manage the growth of their marketplace range. Responsibilities include supplier relationship management, leveraging data for operational improvements, and driving digital growth strategies. The ideal candidate has strong e-commerce knowledge and excellent communication skills, with proven experience in a fast-paced environment. This role supports hybrid working arrangements, requiring a presence in the office for at least two days a week.

Benefits

Employee Discount - 25%

Bonus

Pension company contribution

33 Days Holiday per year

Private Medical Care

Electric Car Scheme

Qualifications

• Proven experience in supplier management within a marketplace environment.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Strong knowledge of e-commerce principles.
• Proficiency in using digital analytics platforms.
• Expertise in monitoring market trends.

Responsibilities

• Develop and implement a strategy to achieve marketplace growth targets.
• Manage relationships with marketplace vendors to leverage trading opportunities.
• Forecast demand and coordinate replenishment strategies.
• Leverage data-driven insights to improve marketplace operations.
• Collaborate with digital teams to ensure alignment with strategies.

Skills

Supplier management

Communication skills

E-commerce principles

Digital analytics

Negotiation skills

Tools

Google Analytics

Tableau

Content Management Systems

Job description

Overview

Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

We have a fantastic opportunity to join us as an eCommerce Manager at Holland & Barrett, managing the growth and expansion of our new marketplace range. The role is responsible for successful supplier relationship management, leveraging data and insights to accelerate our marketplace range and support the wider digital growth strategy.

The Role

Key Responsibilities

• Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges.
• Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as increased stock breadth and depth, improved speed to site and optimal product listing optimisation, pricing, and advertising.
• Forecast demand and coordinate replenishment strategies to minimise stockouts and build opportunities to sell through excess inventory.
• Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth.
• Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering.
• Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences.

Location: This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.

The Person

Key Requirements

• Proven experience in supplier management, ideally within a marketplace environment with clear track record of delivering growth and strong performance.
• Excellent communication and interpersonal skills, demonstrating confidence in negotiation, stakeholder management, industry knowledge and strategic thinking.
• Ability to thrive in a fast-paced environment and remain reactive to market trends and business needs, with proficiency to address challenges and continuously offer new solutions.
• Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles.
• Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements.
• Knowledge of content management systems (CMS) and merchandising tools to drive website and app performance
• Expertise in monitoring market trends and competitive activities, translating insights into actionable strategies to maintain market leadership

What we offer

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We\'re passionate about helping every colleague thrive across all dimensions of wellbeing, and we\'re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues\' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).

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