Ecommerce Coordinator (Japanese Speaking)

Anya Hindmarch; Camden Town; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury accessories brand is seeking an Ecommerce Coordinator to support online trading and content management for the Japan market. Key responsibilities include translating web content, managing product uploads, and analyzing trade reports. The ideal candidate is fluent in Japanese and English, with at least 2 years of ecommerce experience and proficiency in relevant tools. This position is based in Camden Town, UK.

Qualifications

• 2+ years experience of working in an ecommerce team essential.
• Experience with ecommerce CMS is essential.
• Experience with email marketing and understanding of paid marketing channels.

Responsibilities

• Support the Ecommerce Manager with online trading for Japan market.
• Translate and build weekly emails for Japan market.
• Manage Japanese translation for paid search and social media.

Skills

Fluent in Japanese (spoken and written)

Ecommerce experience

Experience using an ecommerce CMS

Strong communication skills

High aptitude for problem-solving

Strong Excel skills

Creative eye

Organised and calm under pressure

Tools

Shopify

Email marketing platform

Microsoft Office

Job description

Responsibilities

• Support the Ecommerce Manager and Digital Marketing Manager with online trading and content management of the Japan market. Work with the Ecommerce Manager to trade the Japan website making localised adjustments to improve engagement and drive incremental revenue.
• Work with the Digital Marketing and CRM manager to translate and build weekly emails for the Japan market.
• Manage Japanese translation required for paid search and paid social media
• Play a key role across end-to-end product lifecycle, including copy, photography and translating product information to Japanese and managing the product upload process each season, working with the copy, photography and product teams to represent products accurately and commercially.
• Support with daily trade reporting with a focus on Japan, including analysis on revenue, traffic, conversion.
• Weekly product reporting with a focus on Japan highlighting best/low sellers, sell-through and stock availability.
• Support Ecommerce Manager with visual merchandising, search function, and product recommendations across the Japan website and ensure our full product range is discoverable.
• Monitor and communicate the availability of products and imagery for Japan marketing campaigns. Working closely with the Japan team on delivery and stock availability.
• Management of the personalisation tool uploading product in a timely and effective manner.
• Support across the other global sites when required.

Fluent in Japanese (spoken and written) and English

• 2+ years experience of working in an ecommerce team essential.
• Experience using an ecommerce CMS is essential, knowledge of Shopify would be an advantage.
• Experience using an Email marketing platform and understanding of paid marketing channels
• Solid knowledge of Microsoft Office, with emphasis on Excel skills.
• Strong aptitude for independent technical problem-solving skills as well as a strong creative eye.
• Strong communication skills with the confidence to work cross-departmentally on a regular basis.
• Highly organised with efficient ways of working and a good ability to keep calm under pressure.
• A team player who can focus on the customer experience and expectations.

About the brand

Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does. Alongside the beautiful seasonal collections which celebrate leather work and impeccable design, the Anya Hindmarch brand includes Anya Hindmarch Bespoke - a line up of beautifully crafted, personalisable designs; the Labelled collection, which grew from Anya’s obsession with organisation and love of labelling - each piece is designed for a specific purpose; ANYA LIFE, the brands playful home and lifestyle collection, a line up of designs to animate your space; and Anya Hindmarch food, delicious and delectable fare with an Anya twist. The brand has also released two hugely successful knitwear collections in collaboration with Uniqlo. The Village on Pont Street in London's Chelsea, opened in 2021, is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. It is a place for the brand to connect with its customers, to engage with projects it cares about and invite in collaborators. So far, The Village Hall has played host to numerous concepts that include a Peanuts stationery store, the cult Ice Cream Project currently open and a Christmas grotto each year for 2500 children. At the Anya Cafe, a selection of drinks, lunch, cakes and afternoon tea are served with a twist of the brand's trademark humour.