E-commerce & Retail Manager

myCANAL; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading media company in London is seeking an E-commerce and Retail Manager to oversee omnichannel retail operations. The ideal candidate will have 3 to 5 years of experience in e-commerce, with strong analytical, leadership, and customer engagement skills. You will collaborate with various teams to enhance customer experiences across channels and analyze data to drive strategic decisions. This role offers an opportunity to be part of a dynamic and supportive environment.

Qualifications

• 3 to 5 years experience in e-commerce retail, preferably in the IP industry.
• Strong analytical skills and proficiency with web analytics tools.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage omnichannel retail operations including online and physical stores.
• Lead cross-functional teams to optimize customer experience.
• Analyze sales data and KPIs for strategic decision-making.

Skills

Omnichannel retail operations

E-commerce platforms experience

Customer experience focus

Data analysis and sales tracking

Leadership and collaboration

Digital marketing knowledge

Problem-solving skills

Tools

Google Analytics

Retail POS systems

CRM software

MS Excel

Job description

We are seeking an enthusiastic, data driven and results‑oriented E‑commerce and Retail manager based in London to be part of the retail division. Reporting to the VP Retail, you will be responsible for

• Strong understanding of omnichannel retail operations, including both physical store and online store management.
• Experience with e‑commerce platforms (e.g., Amazon or other pure players).
• Knowledge of digital merchandising, product lifecycle online, and customer journey optimization.
• Leadership & Collaboration: Proven ability to lead cross‑functional teams, including store staff and digital teams; strong interpersonal skills to collaborate with marketing, IT, logistics, and HR; experience in recruiting, training, and developing team members.
• Customer‑Centric Approach: Strong focus on customer experience, both in‑store and online; ability to implement and monitor customer service standards across channels; understanding of UX/UI principles for e‑commerce platforms.
• Analytical & Strategic Thinking: Ability to analyze sales data, KPIs, and customer behavior to inform decisions; tracking consumer journey and optimizing conversion; proficiency in forecasting, inventory planning, and demand analysis; strategic mindset to align retail and e‑commerce goals with broader business objectives.
• Operational Excellence: Experience in process optimization, logistics coordination, and supply chain management; familiarity with loss prevention strategies and compliance procedures; ability to manage day‑to‑day operations efficiently, including reporting and audits.
• Digital Marketing & Sales: Understanding of digital marketing channels (SEO, SEM, email, social media, CRM); ability to coordinate online campaigns and promotions with retail events; familiarity with conversion rate optimization and cart abandonment strategies.
• Technical & Tools Proficiency: Comfortable using retail POS systems, ERP tools, and e‑commerce CMS; proficiency in Excel, Google Analytics, and reporting dashboards; knowledge of compliance tools and documentation (e.g., RAMS, compliance reports).
• Organizational & Time Management: Strong organizational skills to manage multiple responsibilities and outlets simultaneously; ability to prioritize tasks, meet deadlines, and adapt to changing business needs; 3 to 5 years experience in e‑commerce retail, preferably in the IP industry, or an entertainment group.
• Solid commercial and retail acumen & vision; strong interest in the brand; experience with inventory management and supply chain management.
• Proficient in web analytics tools (e.g., Google Analytics) and e‑commerce tracking tools; excellent analytical skills and proficiency with CRM software and MS Excel.
• Knowledge of UX/UI principles and how they impact online sales.
• Strong problem‑solving skills and ability to adapt to a fast‑paced, evolving industry.
• Strong interpersonal and communication skills, able to build trusted relationships at all levels.
• Transparency, open‑minded and team player.

Studiocanal Kids & Family is a full‑service international IP development agency and consultancy offering strategic worldwide brand development, licensing and retail expertise. Studiocanal Kids & Family is also part of the Studiocanal group, its most famous IP being Paddington Bear.

Marketreach is the B2C branch of Studiocanal Kids & Family – we currently run a store at Paddington Station, open 7 days a week from 8am to 8pm, another one located at the Savoy for the Musical and a Paddington online shop https://store.paddington.com. We have a friendly close‑knit team operating within a family of European media companies, offering the flexibility of a small company whilst being supported by a larger group (Canal+ Group).