Dynamics Development And Support Engineer (Lead)

Adecco; City Of London; Hybrid; GBP 78,000; Full time

Job summary

A leading recruitment agency is seeking a D365 Development and Support Lead to enhance CRM applications in a financial services environment. This role involves configuration, customization, and user support, with flexible working arrangements. Candidates should have strong D365 and Power Platform knowledge, alongside experience in Azure integration and CI/CD practices.

Benefits

Permanent Benefits

Flexible working

Qualifications

• Experience with Dynamics 365 Customer Engagement configuration and customization.
• Strong knowledge of the Power Platform and related services.
• Experience with Azure service integration and API management.

Responsibilities

• Configure and customize Dynamics D365 CE to meet business requirements.
• Integrate Azure services and manage API.
• Provide 3rd line support for CRM applications.

Skills

Dynamics 365 Customer Engagement configuration

Power Platform knowledge

Azure service integration

KingswaySoft familiarity

ITIL understanding

Development tools proficiency

Web services experience

Agile/SCRUM experience

3rd line support experience

Tools

Visual Studio 2019 or higher

CI/CD

GIT

Job description

Overview

D365 Development and Support Lead

£78,000 + Permanent Benefits

Flexible working - 2X a week on-site (London)

An established financial services organisation is looking to recruit a D365 Development and Support Lead, to deliver and maintain CRM applications following development best practices and provide user support to these same applications. You will work closely with suppliers, partners and line manager to deliver solutions to meet business requirements.

Responsibilities

• Dynamics D365 CE Configuration and Customisation (Build and configure workflows, automations, plugins, APIs, and integrations)
• Power Platform (Power Automate, Power Apps, Dataverse, PowerBI)
• Integrate Azure services (Logic Apps, API Management)
• Dynamics 365 integration using KingswaySoft
• Data Migration using Kingsway Soft
• ITIL experience and qualifications
• Visual Studio 2019 or higher
• CI/CD
• Version control and branching methodologies using GIT
• Application integration using SOAP web services and REST APIs
• OWASP Top 10 security framework
• Agile and SCRUM
• Experience in 3rd line support across CRM applications

Qualifications & Skills

• Experience with Dynamics 365 Customer Engagement configuration and customization
• Strong knowledge of the Power Platform and related services
• Experience with Azure service integration and API management
• Familiarity with KingswaySoft data integration and migration tools
• Understanding of ITIL practices
• Proficiency with development tools and methodologies (Visual Studio, CI/CD, Git)
• Experience with web services (SOAP/REST) and secure coding practices
• Knowledge of secure coding standards (OWASP Top 10)
• Agile/SCRUM experience
• 3rd line support experience for CRM applications