Dynamics 365 CRM Consultant – Business Analyst Lead (London)

Lawrence Harvey; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A consulting firm is seeking an experienced Dynamics 365 CRM Functional Consultant/Business Analyst to bridge the gap between the business and technical teams in London. This hands-on role involves triaging and defining functional solutions for Sales and Customer Service. Strong experience with Dynamics 365 CRM is essential, along with excellent stakeholder management skills. The contract spans 6 months, requiring 1 to 2 days on-site each week, with flexibility in the rate depending on experience.

Qualifications

• Strong experience with Dynamics 365 CRM, particularly in Sales and Service modules.
• Solid understanding of configuration and security models.
• Proven experience in business-facing roles as BA or Functional Consultant.

Responsibilities

• Focus on Dynamics 365 Sales and Customer Service.
• Act as the main interface between business users and delivery team.
• Triage issues and change requests.
• Run workshops with sales and service stakeholders.
• Translate business needs into clear functional requirements.
• Advise on security roles and access models.

Skills

Dynamics 365 CRM

Stakeholder management

Communication skills

Independent work

Job description

A consulting firm is seeking an experienced Dynamics 365 CRM Functional Consultant/Business Analyst to bridge the gap between the business and technical teams in London. This hands-on role involves triaging and defining functional solutions for Sales and Customer Service. Strong experience with Dynamics 365 CRM is essential, along with excellent stakeholder management skills. The contract spans 6 months, requiring 1 to 2 days on-site each week, with flexibility in the rate depending on experience.